Admin & Customer Service

Admin & Customer Service

POSITION OVERVIEW :

Admin & Customer Service is responsible for managing daily TikTok Shop & Shopee Shop operations, including order processing, customer support, and administrative tasks. This role ensures smooth operations, enhances customer satisfaction, and supports the sales team in driving growth on TikTok & Shopee.

KEY RESPONSIBILITY :

1. Order & System Management

• Handle customer orders on TikTok Shop & Shopee Shop (processing, packaging, shipping).
• Update order records, inventory, and shipment status.
• Resolve issues related to payment, shipping, or stock availability.

2. Customer Service

3. Operations Support

REQUIREMENTS :

Minimum SPM / Diploma in related field (Business / Admin / Marketing).

Experience in e-commerce or customer service is an advantage.

Good communication skills (Malay & English).

Familiar with TikTok Shop & Shopee Shop platform & e-commerce operations.

Detail-oriented, efficient, and able to work in a fast-paced environment.

KPIs (KEY PERFORMANCE INDICATOR)

Customer satisfaction & response rate.

Accuracy and timeliness of order management.

Resolution rate of customer issues.

Consistency of reporting & operational support.

Job Types : Full-time, Part-time, Permanent, Contract, Temporary, Freelance, Internship, Fresh graduate, Student job

Pay : RM1, RM2,300.00 per month

Work Location : In person