Customer Success Specialist - Mandarin Speaker - Penang
FastJobsBayan Lepas, Penang, Malaysia1 day ago
Job descriptionMinimum qualification : SPM or equivalent and above Languages : Fluent in Mandarin and English (spoken & written) Strong communication and problem-solving skills Able to work on a 24 / 7 rotational shift, including weekends and public holidays At least 6 months of customer service experience is preferred but not mandatory Fresh graduates are encouraged to apply (especially those with degrees in Mass Communication, English, or related fields) EPF & SOCSO contributions Medical and / or personal accident insurance Maternity leave in accordance with statutory requirements Full training provided with continuous development support Language allowance for Mandarin speakers Career growth opportunities within a global company Supportive, multicultural team environment
Job Overview
We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.
In this role, you will support customers via inbound calls and emails, ensuring a smooth online shopping experience. You’ll be part of a high-performing, multicultural support team that represents the client’s values of professionalism, quality, and customer-first service.
What you will do
- Provide excellent support to customers via phone and email
- Assist with online orders, inquiries, and issue resolution
- Handle payments and sensitive data securely
- Maintain a professional and empathetic attitude at all times
- Escalate complex issues to the appropriate teams
- Collaborate with team members to enhance customer experience
- Stay updated on products and meet performance KPIs
What makes you a good fit
What we offer
#J-18808-Ljbffr
Create a job alert for this search
Specialist Mandarin • Bayan Lepas, Penang, Malaysia
Related jobs
Location : George Town, Penang, Malaysia.Language Requirement : English & Mandarin.Working Hours : 9am to 6pm or 12pm to 9pm.
Respond to customer inquiries via phone and email.Serve as the primary ...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist - Mandarin - Penang
TeleperformanceBayan Lepas, Penang, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist - Malay - Penang
TeleperformanceBayan Lepas, Penang, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager (Chinese-speaking)
JubliaSungai Petani, Kedah, Malaysia Customer Success Manager (Chinese-speaking).Jublia is a global leader in the event technology sector.We power event platforms with a specific focus on 1 : 1 Meetings, Content Discovery, and Audience ...Show moreLast updated: 5 days ago
- Promoted
Customer Success Specialist (Mandarin Speaking)
TPPenangMalaysia, Penang, Malaysia Be among the first 25 applicants.Handle customer inquiries via phone and email.Provide accurate information, resolve issues, and ensure excellent customer satisfaction.
Represent the client’s brand ...Show moreLast updated: 10 days ago
- Promoted
Customer Success Specialist - English - Penang
TeleperformanceBayan Lepas, Penang, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist (3 months Contract, Non-Voice) - Mandarin - TPMY
TeleperformanceBayan Lepas, Penang, Malaysia We are seeking a detail-oriented and motivated Annotation Agent to join our team.The Annotation Agent will be responsible for accurately and efficiently labeling or annotating data according to pro...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist - Bahasa Indonesia - Penang
TeleperformanceBayan Lepas, Penang, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist - Mandarin Speaker - Penang
Arvion ServicesGeorge Town, Penang, Malaysia Customer Success Specialist - Mandarin Speaker - Penang.We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.In this role, ...Show moreLast updated: 10 days ago
- Promoted
Customer Success Specialist - Mandarin speaker
Two95 International Inc.Bayan Lepas, Penang, Malaysia Mandarin-speaking customers, providing exceptional support and guidance to ensure they have an outstanding experience with our services.
You’ll handle customer inquiries, resolve issues, and support...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist - Cantonese
Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia Customer Success Specialist - English (Local Malaysians).Provide technical and non-technical support to customers via calls, emails, or live chat.
Communicate fluently in Cantonese (both spoken and ...Show moreLast updated: 13 days ago
- Promoted
Customer Success Specialist - Mandarin - Penang
TPPenangMalaysia, Penang, Malaysia Love helping people? Join us as the.Be part of a team that values protecting personal data and delivering top-notch service in a friendly, growth-focused environment.
Diploma / Degree (any field) - Mi...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist – Mandarin
TeleperformancePenangMalaysia, Penang, Malaysia Mandarin-speaking Customer Success Specialist.In this role, you will be responsible for delivering excellent customer experiences by handling inquiries, resolving issues, and ensuring customer sati...Show moreLast updated: 1 day ago
- Promoted
Customer Success Manager Batu Kawan, Pulau Pinang (Penang), Malaysia
Micron Memory Malaysia Sdn BhdBatu Kawan, Penang, Malaysia Customer Success ManagerBatu Kawan, Pulau Pinang (Penang), MalaysiaAs a • •Customer Success Operations Manager • • at Micron Technology, Inc.
You will drive the performance and development of your team...Show moreLast updated: 30+ days ago
The Customer Success Specialist (CSS)
Two95 International Inc.George Town, Penang, MYQuick Apply
- Promoted
Customer Success Specialist - Cantonese - Penang
TeleperformanceBayan Lepas, Penang, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourApp Inc.Sungai Petani, Kedah, Malaysia Passionate about the world of tech?.What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?.
Unlock your potential by mastering new skills and achieving c...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist - Cantonese - Seberang Perai
TeleperformanceGeorge Town, Penang, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 20 days ago
- Promoted
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourAppBatu Kawan, Penang, Malaysia Chinese and English) Customer Success Specialist (Malaysia, remote).Chinese and English) Customer Success Specialist (Malaysia, remote).
What if you had a chance to be a part of the world’s leading ...Show moreLast updated: 6 days ago