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Logistics Control Tower Executive (4PL)

Logistics Control Tower Executive (4PL)

DHL Supply ChainGeorge Town, Penang, Malaysia
19 hours ago
Job description

About DHL

About Us At DHL, people mean the world to us. Our goal is to attract and retain the best talent worldwide. We provide challenge and opportunity for personal and professional development, recognizing the difference you bring to our business as we build a logistics company for the world. Under the DHL Supply Chain umbrella, we provide customized logistics and industry solutions in supply chain management, warehousing, distribution, value-added services, and lead logistics provider services for our customers.

Responsibilities

  • Monitor live shipments through tracking systems, control towers, and carrier platforms.
  • Provide proactive updates to customers regarding shipment status, delays, or exceptions.
  • Ensure timely communication of Estimated Time of Arrival (ETA) and delivery status.
  • Serve as the primary contact point for customers regarding shipment visibility.
  • Respond to customer inquiries, providing accurate and timely updates.
  • Proactively communicate solutions in case of disruptions (e.g., customs holds, weather delays).
  • Maintain strong customer relationships by ensuring service excellence.
  • Escalate shipment issues to operations, carriers, or warehouse teams where required.
  • Coordinate internally and externally to resolve exceptions and minimize impact on customer supply chains.
  • Log and track customer complaints or service issues, ensuring prompt resolution.
  • Generate shipment visibility reports for customers.
  • Maintain accurate shipment records and update systems regularly.

Requirements

  • Minimum a Diploma or Bachelor’s degree in Logistics, Supply Chain, Business, or related field (preferred).
  • 1–3 years of experience in logistics, freight forwarding, customer service, or control tower roles.
  • Strong communication and interpersonal skills (customer-facing experience is essential).
  • Knowledge of transportation modes (air, sea, land) and international shipping processes.
  • Proficient in logistics tracking systems.
  • Ability to multitask, prioritize, and perform under pressure.
  • Problem-solving mindset with a customer-first attitude.

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Management and Manufacturing

    • Industries

  • Transportation, Logistics, Supply Chain and Storage

    • Get notified about new Logistics Controller jobs in George Town, Penang, Malaysia .

    Job title (for reference)

  • Operations Controller – Customer Support (Weekend Shift)

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    Executive Executive • George Town, Penang, Malaysia