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WFH Customer Support Specialist (Crypto / Fintech)- Mandarin Speaker
EYZ GlobalGelang Patah, Johor, Malaysia2 days ago
Job descriptionMinimum 1–2 years of customer support experience, preferably in the fintech or crypto industry. Hands-on knowledge of cryptocurrencies , blockchain , or trading platforms is an added advantage. Excellent written communication skills with strong attention to detail. Ability to remain calm and efficient in high-pressure situations . Fast learner with a technical mindset and adaptability to new tools and platforms. Strong problem-solving skills and a customer-first approach. Stable internet connection and a dedicated workspace for remote work. Willingness to work on rotational shifts , including weekends and public holidays . Seniority level : Entry level Employment type : Full-time Industries : Outsourcing and Offshoring Consulting
EYZ Global WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Responsibilities
- Provide professional and empathetic support to customers via email and live chat .
- Diagnose technical issues and escalate complex cases to relevant teams with proper documentation.
- Maintain accurate and organized records of all customer interactions using CRM tools.
- Assist customers with account management , platform navigation , and troubleshooting .
- Work collaboratively with team members to achieve performance goals and ensure customer satisfaction .
Qualifications and Skills
Other Requirements
Employment details
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Customer Support Specialist • Gelang Patah, Johor, Malaysia
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