Customer Service Representative

Overview

Customer Service Representative role at Eaton in Selangor, Malaysia. Responsible for order processing, customer support, warranty claims and quality management system.

Responsibilities

• Act as first point of contact to customers, managing order processing and ensuring on-time deliveries.
• Order Administration – Process orders, provide order acknowledgements, update status.
• Outbound Management – Follow up deliveries, create delivery notes, packing list, invoice.
• Warranty Support – Manage warranty claims, support RMA matters, coordinate with warehouse and technical team.
• Project Management – Track project orders and deliverables with stakeholders.
• Implement quality management system – Process approach, risk-based thinking, support QMS implementation, communicate QMS importance, ensure goals met, support continuous improvement culture.

Qualifications

Skills

EEO Statement

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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