Customer service chat support Mandarin speaker

Customer Service Chat Support Mandarin Speaker

Be among the first 25 applicants.

Role Positioning and Objectives

To possess strong knowledge of processes and has the ability to influence the vendors’ perception of the client brand. Someone with good communication and out-of-the-box thinking skills to establish a positive image of our business to the vendors, customers, and riders. Besides assisting our vendors on a daily basis, you are also free to grasp the insights from your day-to-day responsibilities to work towards creating a seamless client experience for vendors. You will be the first point of contact or frontline who assists our vendors with their concerns for both live orders and non-live order enquiries. The objective is for us to be the one-stop contact centre for the vendors to raise and get their concerns addressed accordingly.

Responsibilities

• Ensure the highest quality of customer service to vendors
• Process orders and manage relationships with hundreds of restaurants
• Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses
• Ensure that processes are followed and bring in new ideas for improvements
• Constantly work towards improving customer experience
• Handle customers’ and vendors’ requests, as well as external communication with them

Qualifications

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

#J-18808-Ljbffr