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Senior Associate - Quality
DHL GermanyPetaling Jaya, Selangor, Malaysia24 days ago
Job descriptionUniversity Degree or equivalent by experience Well verse with Microsoft Excel and SAP. At least 1.5 year experience in similar position Good communication in English : Oral and Written Ability to analyze with logical thinking process. Attention to details and able to meet tight deadline Able to work on evening shift, public holidays or weekend when required Engage, communicate and build network with the AR, RTR, Billing, BPO teams Customer oriented Process oriented and able to work under pressure Team Player and highly collaborative
Responsibilities
- Reconcile invoiced information with payment data accurately and timely.
- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Appropriate handling of sensitive information,High level of attention to detail
- Responds to inquiries regarding policies and procedures
- Act as primary problem solver concerning cash and duty shipment discrepancies
- Create and maintain tracking reports in relation to country ageing performance
- Prepare weekly outstanding open item reportonly timely manner
- Provide support for internal projectstransition / centralization
- Participate in internal and / or external meeting with all stakeholders
- Able to investigate and resolve queries according to Service Line Agreements.
- Contribute to capture potential Revenue Leakagefor shipment with discrepancies
Qualifications
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Senior Associate • Petaling Jaya, Selangor, Malaysia