Customer Support Executive
RAPSYS TECHNOLOGIES PTE. LTD.Kulai, Johor, Malaysia4 days ago
Job descriptionRespond to inquiries related to accounting software, financial statements, billing, and other accounting-related matters. Assist clients with troubleshooting and resolving issues promptly. Issue Resolution Escalate complex issues to higher-level support or specialized departments when necessary. Follow up with clients to ensure their issues are fully resolved and they are satisfied with the service provided. Product Knowledge Stay updated with new features, updates, and changes in accounting regulations. Educate clients on how to use accounting software and other financial tools effectively. Customer Relationship Management Keep accurate records of customer interactions, issues, and resolutions in the CRM system. Gather customer feedback and provide suggestions for product improvements. Training and Support Create and update user manuals, FAQs, and other support documentation. Assist in onboarding new clients and setting up their accounting systems. Team Collaboration Participate in team meetings and contribute to the continuous improvement of customer support processes. Education Experience Experience with accounting softwares (e.g., QuickBooks, Xero, Capium, Sage). Skills Excellent communication and interpersonal skills. Proficiency in using customer support software and CRM systems. Problem-solving skills and the ability to work under pressure. Attention to detail and accuracy in handling financial information. Professionalism : Demonstrates a high level of professionalism and ethical standards. Client-Focused : Committed to providing excellent service and building strong client relationships. Patience : Ability to remain patient and calm while addressing client issues and concerns. Proactive : Takes initiative to identify and address potential issues before they escalate. Team Player : Works well in a team environment and collaborates effectively with colleagues. Environment : Remote work. Hours : Full-time position with potential for occasional overtime during peak periods. Tools : Use of accounting software, customer support platforms, and Microsoft Office Suite.
Location : Remote work
Notice Period : Immediate Joiner to 30days max.
Salary Budget – 4 to 5 Lacs
The Customer Support Executive in Accounting provides assistance to clients and customers by addressing their inquiries and resolving issues related to accounting services and financial products. This role requires strong communication skills, a good understanding of accounting principles, and the ability to troubleshoot and resolve client issues efficiently.
Key Responsibilities
- Customer Assistance
Provide support to clients via phone, email, and live chat.
Identify, investigate, and resolve customer issues in a timely manner.
Maintain a thorough understanding of the company’s accounting products and services.
Build and maintain strong relationships with clients by providing exceptional customer service.
Conduct training sessions for clients on how to use accounting software and understand financial reports.
Work closely with other departments, including accounting, sales, and technical support, to ensure cohesive service delivery.
Qualifications and Skills
Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
2-3 years of customer support or a related field experience, preferably within the accounting or financial services industry.
Strong understanding of accounting principles and financial statements.
Personal Attributes
Working Conditions
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Customer Support Executive • Kulai, Johor, Malaysia
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