Job descriptionHandle software-related requests for assistance (problems) -Takes and manages requests that come in by phone, email or through the support ticketing -Troubleshoot software and identify root causes of software problems -Analyze software related issues and propose solutions -Fix software problems and test (verify) solutions prior to implementing them -Obtain and log customer feedback for the purpose of process improvement -Document software support activities thoroughly, accurately, and in a timely manner [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-idynamics-software-sdn-bhd-job-internship-software-support]BS Degree in Information Technology, Computer Science or relevant field -Exceptional verbal and written communication skills -Listening ability and patience -Extraordinary customer service and relationship management experience -Critical thinking skills