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Internship Software Support

iDynamics Software Sdn BhdSeksyen B, 6, Jalan S2 B13, Seremban 2, 300 Seremban, Negeri Sembilan., Negeri Sembilan

17 days ago

Job description

Handle software-related requests for assistance (problems) -Takes and manages requests that come in by phone, email or through the support ticketing -Troubleshoot software and identify root causes of software problems -Analyze software related issues and propose solutions -Fix software problems and test (verify) solutions prior to implementing them -Obtain and log customer feedback for the purpose of process improvement -Document software support activities thoroughly, accurately, and in a timely manner [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-idynamics-software-sdn-bhd-job-internship-software-support]

BS Degree in Information Technology, Computer Science or relevant field -Exceptional verbal and written communication skills -Listening ability and patience -Extraordinary customer service and relationship management experience -Critical thinking skills

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Internship • Seksyen B, 6, Jalan S2 B13, Seremban 2, 300 Seremban, Negeri Sembilan., Negeri Sembilan