Head of Aftersales

Overview

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As the Head of Aftersales, you will be responsible for overseeing all aspects of the aftersales service operations within our organization. This role requires a strategic thinker with a deep understanding of automotive aftersales processes, exceptional leadership skills, and a commitment to deliver of exceptional customer service.

Responsibilities

• Possess in-depth knowledge of all aftersales processes, including workshop operations, parts sales, warranty services, and general service activities.
• Responsible for overall management of service operations and administration in accordance with policies and procedures set out by the company, distributors, dealers and the relevant authorities.
• Ensure the Distributors / Dealers Centre operations is efficient and cost-effective.
• Analyze market potential and identify market trends to make informed business decisions.
• Apply management and strategic tools and methods, such as market analysis, SWOT analysis, budget planning, resource allocation, and goal setting.
• Prepare and manage the annual operating budget for the aftersales department and the annual aftersales budget for the company.
• Establish department objectives aligned with company KPIs.
• Ensure timely submission of all aftersales reports to the company.
• Develop strategies for expansion and process enhancements to drive service excellence and profitability.
• Be open to fulfilling additional duties as requested by management or the company.

Requirements

Seniority level

Employment type

Job function

Industries

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