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Key Account Manager - Dairy & Beverages

Key Account Manager - Dairy & Beverages

Caldic APACShah Alam, Selangor, Malaysia
1 day ago
Job description

Key Account Manager - Dairy & Beverages

Location : Glenmarie Shah Alam

Work Arrangement : Hybrid

About The Role

We are seeking a driven, proactive Key Account Manager in Food & Nutrition – Dairy, Beverages & Hot Beverages and Functional Beverages to join our team in the specialty food ingredients sector. This role is pivotal in driving aggressive business growth by hunting for new business opportunities and building a solid pipeline of prospective clients, alongside strengthening relationships with our key accounts. You will act as a trusted advisor to customers, expanding market share, identifying new customers, converting leads into long‑term partnerships, and providing technical guidance to existing customers.

Key Responsibilities

  • Strategically prospect and identify potential new business opportunities within the Specialty Food Ingredients – Dairy & Beverages sector, expanding our customer base and achieving ambitious growth targets.
  • Develop and implement tactical plans to exceed sales quotas by relentlessly pursuing potential clients across assigned territories and verticals.
  • Implement focused initiatives to capture new market share, moving quickly on leads and converting them into loyal customers.
  • Cultivate strong relationships with existing key accounts, ensuring their ongoing satisfaction and identifying additional growth opportunities.
  • Develop a deep understanding of customer needs and demonstrate how our portfolio can support and enhance their business objectives.
  • Manage a diverse customer base in Dairy, Beverages & Hot Beverages and Functional Beverages, with a dedicated focus on increasing market share, cross‑selling and upselling within the segment.
  • Create, monitor, and refine a pipeline of new customers while strategically managing existing accounts to maximize value and profitability.
  • Champion our Principals' and Suppliers portfolio through technical promotion, delivering product insights and training to customers.
  • Provide hands‑on technical support and guidance, positioning yourself as an industry expert and trusted advisor.
  • Actively represent Caldic and our Principals at industry events, networking opportunities, and trade shows to strengthen our brand presence.
  • Stay informed on industry trends and competitor activities, leveraging this knowledge to refine our approach and maintain a competitive edge.
  • Prepare and present regular reports on account performance, new business wins, and market trends.
  • Collaborate with internal teams to ensure alignment on customer satisfaction and seamless project delivery.

Job Requirements

  • Education : Bachelor’s degree in science or related qualifications in Food Technology / Food Science or Food related qualifications.
  • Experience : Proven experience in the specialty food ingredients with a technical background and a minimum of 6‑10 years in Sales or Business Development.
  • Sales Drive : Strong commercial acumen with a track record of achieving or exceeding sales targets in a “hunter” sales role.
  • Relationship Skills : Exceptional communication and interpersonal skills, with the ability to establish trust and rapport with customers.
  • Technical Knowledge : Ability to effectively support product promotion, technical inquiries, and customer training.
  • Analytical Ability : Strong problem‑solving skills and the ability to analyze market and customer data to inform strategy.
  • Travel : Willingness to travel within the assigned territory as needed to meet with customers.
  • Tool : Proficiency in MS Office and CRM software.

    • About Caldic

    At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation‑driven team. We operate in 43 countries, offering tailored solutions for food, pharma, personal care, and industrial markets.

    We Offer

  • Global opportunities with rapid career growth and development
  • An inclusive, diverse, and dynamic work environment
  • The chance to shape the future of specialty ingredient solutions across industries such as food, pharma, personal care, and more

    • Equal Opportunity Employer

    Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.

    Ready to Join Us?

    If you're ready to take your career to the next level and join a global leader, apply now at Caldic!

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    Key Account Manager • Shah Alam, Selangor, Malaysia