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Agent - Ocean Export Customer Service

Agent - Ocean Export Customer Service

ExpeditorsPetaling Jaya, Selangor, my
30+ days ago
Job description

Job Description

  • Ensure smooth and timely freight process flow.
  • Ensure accurate and timely data entry into our operating system.
  • Track and trace shipments as required.
  • Utilize Process Monitors and Workflows on daily basis.
  • Ensure timely movement and delivery of freight to customers.
  • Ensure documents are timely sent to customer or broker for customs purposes.
  • Ensure accurate and timely client invoicing.
  • Interact with our customers in arranging their shipments, exceeding customer service expectations.
  • Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others).
  • Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
  • Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department.
  • Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed.
  • Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
  • Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers.
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
  • Ensure all customers' standard operating procedures are followed and updated.
  • Meet KPI standards, as per the company procedures.
  • Overseas communications, timely responses to emails and requests (internal and external).
  • To take up additional tasks and responsibilities as and when required to meet the Department’s needs.

Qualifications

  • Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
  • At least 1 to 2 years of related working experience in similar position.
  • Understanding of transportation documentation and terms is a plus.
  • Good knowledge of computer and MS Office applications.
  • Good command of written and spoken English.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Strong desire to learn.
  • Fresh graduates are encourage to apply.
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    Customer Service • Petaling Jaya, Selangor, my