Deskside Support EngineerNTT DATA, Inc. • Kuala Lumpur, Kuala Lumpur, Malaysia
Deskside Support Engineer
NTT DATA, Inc. • Kuala Lumpur, Kuala Lumpur, Malaysia
4 days ago
Job descriptionProvide onsite and remote support for multiple locations. Troubleshoot and resolve a variety of technical problems including networking. Provide technical support for mobile device issues using ABM and Samsung KNOX, including setup, configuration, connectivity, and application troubleshooting. Respond quickly to cyber, malware alerts and location outages. Utilize remote support tools to diagnose and resolve desktop issues efficiently, regardless of user location. Proficiency with Windows and Mac operating systems, common desktop applications, and basic networking knowledge. Set up, configure, and troubleshoot AV equipment for meetings, presentations, and events. Provide on-site and offsite technical support during events to ensure smooth operation of all AV equipment and systems. Perform regular maintenance and testing of AV equipment to ensure reliability and optimal performance. Work closely with event organizers to understand technical requirements and ensure all AV needs are met. Provide excellent customer service, maintaining a positive and professional demeanour while addressing user concerns and requests. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Strong customer service orientation, with a commitment to resolving user issues promptly and professionally. Provide hands‑on support for networking devices and facilitating network upgrades. Support IT maintenance including power shutdown & DR. Collaborate with internal and external parties to manage and resolve escalations efficiently, ensuring prompt and effective desktop support solutions. Ability to work collaboratively in a team environment and manage multiple tasks simultaneously. Leverage Office 365 tools internally to boost engagement and efficiency within the support team. Provide efficient desktop support across multiple locations, ensuring seamless remote assistance and issue resolution. Consistently meet and exceed key performance indicators (KPIs) to ensure high‑quality desktop support and service delivery. Assist in desktop support projects, ensuring timely completion and alignment with organizational goals and objectives. Efficiently manage and resolve support tickets, analyse trends to identify recurring issues, and implement solutions to enhance overall service quality. Ensure all tickets are resolved within the SLA. Adhere to the ticketing process. Ensure that issues are called out on time using the correct channel. Escalate and work with third‑level support / third‑party vendor on resolution of problem when necessary to ensure end‑to‑end resolution within the agreed response time. Adhere to the escalation process. Manage the inventory, deployment, and maintenance of desktop assets, ensuring accurate record‑keeping and regular stock checks. Ensure accurate record‑keeping and oversee the entire asset lifecycle, from procurement to disposal, to ensure cost‑effective and efficient management. Ensure adherence to and enforcement of IT processes and policies for consistent and reliable service delivery.
Deskside Support Engineer
We are currently seeking a Deskside Support Engineer to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).
Responsibilities
- Provide support on IT request and break-fix to NTT’s customer employees in person and through phone calls, chats and emails.
Provision new users with hardware, software, and account setup.
Ticket Management
Inventory Management
Process & Policies
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .
Job Segment
Technical Support, Cloud, Testing, Consulting, Technology
#J-18808-Ljbffr
Create a job alert for this search
Support Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia
Related jobs
Basic server and network equipment support;.Monitoring queue and routing tickets;.Documentation within Jira, Lark is good to have, escalation procedures, and contact details;.Coordinate with vendor...Show more
About the job Support Engineer.We're building a new 24 / 7 support engineering function and need technical experts who can debug complex cloud and Kubernetes issues.
This is NOT traditional L1 support...Show more
Onsite & Remote IT Support Engineer (AV)
NTT DATA, Inc. • Subang Jaya, Subang Jaya, Malaysia
A leading technology services provider in Kuala Lumpur is looking for a Deskside Support Engineer.In this role, you will provide both in-person and remote technical support to users, manage IT requ...Show more
Last updated: 5 days ago • Promoted
Support Engineer
Pragmatike • Shah Alam, Selangor, Malaysia
Hours : Must be available during APAC business hours for 24 / 7 coverage.We are building a new 24 / 7 support engineering function and need technical experts who can debug complex cloud and Kubernetes i...Show more
Last updated: 20 days ago • Promoted
IT Support & Operations Specialists – Desktop, Console, and Shift Leaders
Scicom MSC Berhad • Kuala Lumpur, Kuala Lumpur, Malaysia
IT Support & Operations Specialists – Desktop, Console, and Shift Leaders.Full-Time | Rotating Shifts & On-Call Required.
We are looking for proactive, technically skilled, and customer-focused prof...Show more
Last updated: 29 days ago • Promoted
Central Services Engineer
Bluecube Technology Solutions - An Ekco Company • Kuala Lumpur, Kuala Lumpur, Malaysia
This position requires the knowledge and ability to maintain and configure backup solutions for clients, proficiency with Kaseya 365 products (Autotask and Datto), and vast knowledge of client envi...Show more
Last updated: 3 days ago • Promoted
Cloud And Infrastructure Engineer (Service Desk Engineer - 24 / 7 Shift)
Doherty • Kuala Lumpur, Kuala Lumpur, Malaysia
Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world’s most prestigious and demanding clients.
We focus on the professional and financial services sectors, inclu...Show more
Last updated: 30+ days ago • Promoted
Operation and Support Engineer (f / m / d)
ng-voice GmbH • Kuala Lumpur, Kuala Lumpur, Malaysia
Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions...Show more
Last updated: 30+ days ago • Promoted
Desktop Support Engineer
Adventus • Kuala Lumpur, Kuala Lumpur, Malaysia
Provide technical service to end users, 1st level support and resolution for all information technology matters.Troubleshooting issues related to corporate devices, applications, phones and IT rela...Show more
Last updated: 30+ days ago • Promoted
MY - Senior Desktop Support Engineer
Zeal Group • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
Quick Apply
Last updated: 17 days ago
Support Engineer (L2 / L3) - Veeva eTMF Support
Arcondis Group • Kuala Lumpur, Kuala Lumpur, Malaysia
Support Engineer (L2 / L3) - Veeva eTMF Support.This includes release coordination, system configuration, issue resolution, and collaboration across multiple support teams.
The role combines deep tech...Show more
Last updated: 30+ days ago • Promoted
Desktop Support Engineer
NTT DATA North America • Kuala Lumpur, Kuala Lumpur, Malaysia
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now....Show more
Last updated: 10 days ago • Promoted
Desktop Support Engineer
Hong Leong Bank • Kuala Lumpur, Kuala Lumpur, Malaysia
If you are looking to excel and make a difference, take a closer look at us… • • • •This is for the Contract engagement with Beyond2U • • • •Job Brief : • • • •Responsibilities : • •1.
Being well presented, ready t...Show more
Last updated: 24 days ago • Promoted
TS Implementation Engineer (L1)-2
NTT DATA, Inc. • Petaling Jaya, Selangor, Malaysia
TS Implementation Engineer (L1)-2.Be among the first 25 applicants.Join a company that is pushing the boundaries of what is possible.
We are renowned for our technical excellence and leading innovat...Show more
Last updated: 16 days ago • Promoted
Deskside & AV Support Engineer (Remote & Onsite)
NTT DATA • Subang Jaya, Subang Jaya, Malaysia
A leading technology services provider located in Kuala Lumpur is seeking a Deskside Support Engineer to deliver exceptional technical support services.
The position involves troubleshooting IT issu...Show more
Last updated: 1 day ago • Promoted
Support Engineer
PRAGMATIKE • Kuala Lumpur, Malaysia
Quick Apply
Last updated: 26 days ago
Deskside Support Engineer
NTT DATA North America • Kuala Lumpur, Kuala Lumpur, Malaysia
NTT DATA is a $30 billion business and technology services leader that powers the digital future of more than 75% of the Fortune Global 100.
We are committed to accelerating client success and posit...Show more
Last updated: 2 days ago • Promoted
Deskside Support Engineer
NTT DATA • Kuala Lumpur, Kuala Lumpur, Malaysia
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now....Show more
Last updated: 2 days ago • Promoted
Desktop Support Engineer
Total IT Global • Kuala Lumpur, Kuala Lumpur, Malaysia
Total IT Global elevates the digital journey with cutting-edge innovation, offering a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers.We partner ...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer
Park Place Technologies • Kuala Lumpur, Kuala Lumpur, Malaysia
Technical Support Engineer (Internally known as "Area Operations Engineer" ).The Area Operations Engineer (AOE) is responsible for running operations on a day-to-day basis of all Certified Partners...Show more
Last updated: 30+ days ago • Promoted