Talent.com
This job offer is not available in your country.
Customer Service Executive

Customer Service Executive

Freshtel Internet Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
18 days ago
Job description

Requirements

  • Language(s) Required : Mandarin, English and Bahasa Malaysia.
  • Diploma / Bachelor’s Degree in Business Administration or any related field.
  • Fresh graduates are encouraged to apply.
  • Good interpersonal skills with a positive attitude.
  • Able to start immediately is an added advantage.
  • Required by shift work.

Responsibilities

  • Handling customer support calls, helpdesk ticketing, and following up on the complaints on customer’s lodged issues and ensuring that IT is resolved and responded to promptly.
  • Identify errors / bugs and guide customers to troubleshooting and problem-solving.
  • Escalating unresolved customer complaints to the 2nd level or technical department.
  • Updating the resolution progress to the customer timely and accordingly.
  • Possessing excellent company packages and service knowledge to enhance customer support.
  • Retaining the terminating subscribers with the management-approved offer.
  • Providing suggestions for policies and procedures of the Customer Support department.
  • Maintain a high and consistent level of support quality across the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Compiling the customer support service-related performance information and preparing the report for the management.
  • Maintaining a pleasant working environment among the support team.

    • Benefits

  • Additional Special Leave.
  • Dental / Optical benefit
  • Weekly sport activities / Team Building
  • Gym access

    • Additional Benefits

  • Staff Activities
  • Training Provided
  • 5 Working Days

    • Skills

    Product Knowledge Customer service Phone Skills Problem Solving Listening Customer Inquiries Communication Skill

    Important Information

    Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

    Learn More Save

    Create a job alert for this search

    Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia