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Customer Service Executive

Customer Service Executive

Freshtel Internet Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
19 days ago
Job description

Requirements

  • Language(s) Required : Mandarin, English and Bahasa Malaysia.
  • Diploma / Bachelor’s Degree in Business Administration or any related field.
  • Fresh graduates are encouraged to apply.
  • Good interpersonal skills with a positive attitude.
  • Able to start immediately is an added advantage.
  • Required by shift work.

Responsibilities

  • Handling customer support calls, helpdesk ticketing, and following up on the complaints on customer’s lodged issues and ensuring that IT is resolved and responded to promptly.
  • Identify errors / bugs and guide customers to troubleshooting and problem-solving.
  • Escalating unresolved customer complaints to the 2nd level or technical department.
  • Updating the resolution progress to the customer timely and accordingly.
  • Possessing excellent company packages and service knowledge to enhance customer support.
  • Retaining the terminating subscribers with the management-approved offer.
  • Providing suggestions for policies and procedures of the Customer Support department.
  • Maintain a high and consistent level of support quality across the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Compiling the customer support service-related performance information and preparing the report for the management.
  • Maintaining a pleasant working environment among the support team.

    • Benefits

  • Additional Special Leave.
  • Dental / Optical benefit
  • Weekly sport activities / Team Building
  • Gym access

    • Additional Benefits

  • Staff Activities
  • Training Provided
  • 5 Working Days

    • Skills

    Product Knowledge Customer service Phone Skills Problem Solving Listening Customer Inquiries Communication Skill

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    Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia