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Customer Support Executive - Mandarin and Cantonese Speaker - Hongkong Market

Customer Support Executive - Mandarin and Cantonese Speaker - Hongkong Market

Arvion ServicesPetaling Jaya, Selangor, Malaysia
27 days ago
Job description

Technical Support Executive (L2 Support) - Cantonese Speaker

Join to apply for the Technical Support Executive (L2 Support) - Cantonese Speaker role at Arvion Services

Overview

Join our dynamic team as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through calls, chats, and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment.

Responsibilities

  • Process client requests and solve issues via inbound phone call and email by navigating multiple programs while paying attention to accuracy and detail.
  • Escalate the issue to the appropriate specialist when needed via CRM tools.
  • Update clients on their request status accordingly.
  • Achieve quarterly KPI targets set by the CS manager.
  • Perform other ad hoc tasks assigned by the manager.

Qualifications

  • Good communication skills in English. Chinese language is a plus.
  • Strong client-facing and communication skills
  • Troubleshooting and multitasking skills
  • Self-motivated and highly reliable
  • Customer service orientation
  • Minimum 1 year of working experience in the service industry will be an added advantage for this position
  • Fresh Graduates with Cert / Degree / Diploma in IT are encouraged to apply (Full Training Provided will be provided)
  • Willing to work on rotational shifts and off day (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest)
  • Willing to work in Ara Damansara, Selangor

    • Benefits

  • EPF & SOCSO
  • Sick leave
  • Annual leave
  • Quarterly staff recognition and appreciation
  • IJP Internal job program. Opportunity to transfer to other departments after 1 year.

    • Job details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Business Development and Sales
  • Industries : Outsourcing and Offshoring Consulting

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    Customer Support Executive • Petaling Jaya, Selangor, Malaysia