Associate Director, (Technical), Investor Services - PERES M / F

Job Description What is the opportunity? CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape. The

Technical Associate Director, Investor Services PERES Malaysia , is responsible for leading day-to-day operations across the department’s key activities : PERES Investor Services, and for overseeing and assuring the disciplined execution of critical client service delivery, continuous improvement, and risk and control initiatives. Working hours :

9 : 00AM-6 : 00PM Region :

Europe What will you do? Accurate and timely execution of agreed day-to-day processes supporting capital call / subscription, distribution / redemption, transfer, and conversion functions across a range of Private Capital Services structures. Ensure tolerance checks are complete, and any outstanding items are investigated and cleared. Oversee and support day-to-day work of Shareholder Services administration, ensuring accurate and timely execution of processes. Perform quality checks or second-level validation on team outputs. Monitor deadlines, escalate issues, and communicate appropriately to stakeholders and clients. Ensure escalation protocol to management is strictly followed in case of operational issues. Perform additional ad-hoc tasks from SMTs. Act as the escalation point for complex process oversight, ensuring high-quality deliverables and providing backup relief for staff. Identify and address obstacles or challenges that may impede team performance. Oversee daily task allocation to ensure efficient workflow. Manage resource allocation and optimize staffing to meet operational demands. What do you need to succeed? Must-have : Minimum 10 years in relevant financial services with at least 5 years in management. Good knowledge of Fund / Trust Industry and Financial Markets. Exposure to Operational Risk and risk monitoring tools. Strong managerial skills and experience managing change. Proven leadership ability to create high-performance teams. Keen sense of urgency and ability to work under tight deadlines with changing priorities. Programme / project management experience. Nice-to-have : Exceptional people management and development skills. Excellent communication and interpersonal skills, proficiency in English. Computer literacy. Strong analytical skills, networking abilities, and attention to detail. Application criteria Starting date : 01 / 09 / 2025 Position with management : Yes Minimum education : Bachelor’s Degree or equivalent in a related field. Minimum experience : 11+ years About CACEIS CACEIS is the asset servicing banking group of Crédit Agricole and Santander, serving asset managers, insurance companies, pension funds, banks, private equity, and real estate funds. With offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services including execution, clearing, custody, fund administration, and more. With 7,000 employees, CACEIS is a European leader in asset servicing and a major global player. We are committed to diversity and inclusion, and all positions are open to people with disabilities.

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