AM - Business Analyst

Overview

AM - Business Analyst role at Zurich Insurance. Location : MY - Kuala Lumpur. Schedule : Full Time.

Job Summary : Manage business requirements for assigned projects from high level user journeys to detailed functional requirements for system development / enhancement throughout the project lifecycle.

Responsibilities

• Plans, conducts / facilitates sessions for business requirements gathering and ensures the deliverables are produced with quality on timely basis.
• Prepare, present and update stakeholders on as-is and to-be models, including modeling process flow, defining data specifications, and system integrations, as part of the requirements gathering / user story preparation process considering customer’s journey and experience.
• Identify technical development areas and ideate to-be model solutions with technical teams.
• Analyses and manages requirement traceability matrix and prioritizes requirements with stakeholders.
• Collaborate with project manager and technology team to perform risk assessment, define project scope and develop high-level project plan.
• Performs quality review checks on project deliverables from respective stakeholders.
• Develop test plans, perform and support testing, and conduct training / change management activities.
• Manage post implementation activities including incident resolution / problem solving with root cause analysis, lessons learnt for improvement, stakeholder engagement activities, etc.
• Adapts and applies appropriate delivery methodologies such as SCRUM or Waterfall, best suited for the specific project.

Education & Experience

Preferred

Location

Location(s) : MY - Kuala Lumpur

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