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Customer Service Manager
JAC RecruitmentKuala Lumpur, Kuala Lumpur, Malaysia21 hours ago
Job descriptionBachelor’s degree in Business Administration or a related discipline. 7–10 years of progressive experience in customer service, including a minimum of 3 years in a leadership capacity, preferably within the manufacturing or industrial sector. Demonstrated customer‑centric mindset, with proven strengths in leadership, conflict resolution, and team development. Exceptional communication and interpersonal skills, enabling effective collaboration across all levels of the organization. A strong track record of driving continuous service improvements through strategic initiatives and performance optimization.
Company And Job Overview
Do you take pride in building strong, lasting relationships, and leading teams toward service excellence? If so, we invite you to explore this exciting opportunity. Our client is a pioneer in the specialty oils and fats industry, operating a fully integrated facility from crushing to manufacturing oils and fats for various industries.
Job Responsibility
- Foster Strategic Partnerships : Serve as the primary point of contact for customers, ensuring their satisfaction and cultivating long‑term loyalty through consistent engagement and support.
- Oversee the End‑to‑End Order Process : Manage the complete order lifecycle—from receipt to delivery—with precision and efficiency, proactively addressing and resolving any issues with sustainable solutions.
- Lead and Inspire Teams : Provide guidance, coaching, and development to build a high‑performing team committed to delivering exceptional service standards.
- Drive Operational Excellence : Leverage data insights and key performance indicators (KPIs) to identify opportunities for continuous improvement and enhance service efficiency.
- Collaborate Cross‑Functionally : Work closely with production, supply chain, quality assurance, and finance teams to ensure alignment on deliverables, timelines, and customer commitments.
Job Requirements
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Benefits
Referrals increase your chances of interviewing at JAC Recruitment by 2x.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia