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IT Business Analyst

IT Business Analyst

7-Eleven Malaysia Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
8 hours ago
Job description

Objective of the Role :

  • Analyze business processes, identify improvement opportunities, and bridge the gap between IT and business stakeholders at 7-Eleven Malaysia.
  • Responsible for gathering and documenting business requirements, conducting data analysis, and proposing solutions to enhance operational efficiency across all stores and departments.
  • Collaborate with cross-functional teams to implement new systems and processes, aligning with 7-Eleven Malaysia's strategic goals and improving overall business performance.

Responsibilities :

  • Conduct thorough analysis of business processes, systems, and data to identify areas for improvement and optimization.
  • Gather, document, and manage business requirements from stakeholders across various departments and store locations.
  • Develop and maintain detailed process maps, workflows, and use case scenarios to support system implementations and process improvements.
  • Collaborate with IT teams to translate business requirements into functional specifications for software development or system enhancements.
  • Perform data analysis and create reports to support decision-making and identify trends or patterns in business operations.
  • Facilitate workshops and meetings with stakeholders to elicit requirements, validate solutions, and ensure alignment with business objectives.
  • Develop and maintain project documentation, including Business Requirement Documents, functional specifications, and user manuals.
  • Conduct User Acceptance Testing (UAT) and provide training to end-users on new systems or processes.
  • Monitor and report on Key Performance Indicators (KPIs) related to implemented solutions and business processes.
  • Stay updated on industry trends and best practices in business analysis and retail operations.
  • Collaborate with vendors and external partners to implement and integrate new technologies or systems.
  • Support change management initiatives by communicating changes and benefits to affected stakeholders.

    • Requirements :

  • Possess a degree in Information Technology / Computer Science or a relevant field.
  • Minimum of 3-5 years of experience as a Business Analyst, preferably within the retail or convenience store industry.
  • Strong analytical and problem-solving skills, with the ability to translate complex business needs into clear requirements.
  • Proficiency in business analysis tools and techniques, such as process mapping, requirements gathering, and data modeling.
  • Experience with project management methodologies (e.g., Agile, Scrum) and tools (e.g., JIRA, Trello).
  • Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
  • Knowledge of retail operations, point-of-sale systems, and inventory management processes is highly desirable.
  • CBAP (Certified Business Analysis Professional) certification or equivalent is preferred but not required.
  • Ability to work independently and collaboratively in a fast-paced, dynamic retail environment.
  • Willingness to occasionally work flexible hours to support system implementations.
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    Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia