Client Experience Analyst / Manager – FinTech Platform | Based in KL / Singapore | Mandarin / English

VolitionKuala Lumpur, Kuala Lumpur, Malaysia

18 hours ago

Job description

Client Experience Analyst / Manager – FinTech Platform

Volition is partnering with a rapidly scaling FinTech that has built a global platform for leading financial institutions. They are now looking for "x2" Client Experience Analysts to join their growing team in APAC. The role involves ensuring users get the most value from the platform while continuously improving internal processes and product usability.

Key Responsibilities

Act as the first point of contact for client support
Manage and triage support requests and provide L2 support
Deliver client demos and training sessions
Support communications and product content

About You

2-6 years’ experience in a client support or operations / troubleshooting focused role (FinTech SaaS preferred)

Excellent communication and relationship building skills

Technical understanding – Exposure to APIs would be a plus

Highly organised, with the ability to prioritise

Familiarity with Jira and Microsoft Office suite

Exceptional English language skills (written and verbal) with additional language skills (e.g., Mandarin or Japanese)

Salary can be flexible dependent on experience level c.$20-45,000 USD

Seniority Level

Associate

Employment type

Full-time

Job function

Finance

Industries

Financial Services and Investment Banking

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Client Manager • Kuala Lumpur, Kuala Lumpur, Malaysia