Site Quality Head

Key Responsibilities :

• Assist the Management Representative (MR) in driving the plant towards QMS certification and maintaining the Quality Management System in compliance with IATF 16949 and ZFFCNs' requirements.
• Define, monitor, and analyze departmental Key Performance Indicators (KPIs).
• Ensure the quality and effectiveness of education and knowledge within the Quality Department.
• Coordinate continuous improvement and preventive actions through ZFFCN Production system activities and the Quality Roadmap.
• Plan and manage departmental resources effectively.
• Coordinate and manage the DPA, ISIR, and VDA process releases and documentation for new model introductions.
• Oversee and coordinate complaint handling, including customer complaints, warranty issues, internal complaints, and supplier complaints.
• Support the Document Control Centre (DCC) and Symbio system for Quality Management documentation.
• Assist in supplier assessments and evaluations.
• Manage and coordinate customer and process audits through to closure.
• Establish procedures, work instructions (WIs), and documentation for the Quality Department.
• Plan and coordinate process performance activities at the plant level, including SPC, MSA, and tool verification.
• Support the change management process, including IPC and CM-Doc evaluations.
• Act as the Plant Product Safety Representative.

Qualifications :

Soft Skills :