Senior / Junior Client Service Advisor (Tech)

Description

Stone Forest Malaysia Sdn Bhd is part of Stone Forest Group, a professional business services firm headquartered in Singapore with established operations in Singapore, Hong Kong and China. At Stone Forest Malaysia, we provide business process outsourcing services strictly only to our office in Singapore, and our clients in Singapore. We are also the innovation centre for the development of Human Resource management application solutions.

Stone Forest Group provides Accounting, Tax & Advisory, Business Process Outsourcing, Formation & Compliance, Contract Staffing & Recruitment, Payroll Outsourcing & HR Advisory, and Technology Services outside of Malaysia. We take care of our clients' back-office business services to enable them at every stage of their growing business from market entry to expansion.

Why join us?

GROW PROGRAMME

At Stone Forest Malaysia, we recognise that great people make a great organisation. We value our people and envisage developing every individual to their fullest capacity and performance. We believe in Grow People to Grow Business.

Every employee will be immersed in our "GROW Programme" which comprises a formalised structure framework to support their professional and personal growth, and help them realised full talents and leadership potential. We provide flexible working hours, a birthday leave and self-certified sick leave, off on key festival eves, all on top of the usual leave benefits. Our office is easily accessible via public transportation (MRT, LRT, Monorail, KTM Komuter, KLIA Transit). Most importantly, we foster an open, team-centric culture and support your continuous development with training in both technical and soft skills.

Job Responsibilities :

• Provide assistance, advice, and information to clients on their IT operation
• Support managers in client management - including warranty / software / contract renewals, budgeting and take charge of annual services scope (eg Phishing)
• Uphold service delivery quality and standards by addressing client satisfaction feedback and ratings

Requirements :