This job offer is not available in your country.
Customer Care Specialist (Remote)
De Wit Immigration LawBatu Pahat, Johor, Malaysia1 day ago
Job descriptionAct as the first point of contact for prospective and current clients, providing a welcoming and professional experience. Manage incoming calls, emails, and inquiries, ensuring timely and accurate responses. Coordinate attorney consultations, client meetings, and internal appointments. Gather detailed information from prospective clients about their immigration needs. Conduct preliminary eligibility assessments using firm-provided tools and guidelines. Clearly communicate the firm’s services, processes, and value to prospective clients. Prepare and send representation agreements and follow up on unsigned agreements. Track and manage follow-ups to ensure leads move smoothly through the sales pipeline. Maintain accurate, up-to-date information in the CRM system for leads and clients. Monitor the sales pipeline, manage reminders, and ensure timely follow-up on all prospects. Collaborate with attorneys and the managing attorney to support business development initiatives. Prepare and send invoices to new and existing clients. Assist clients with billing inquiries and payment-related issues. Coordinate with internal team members to resolve billing discrepancies quickly and professionally. Support marketing initiatives, such as client outreach campaigns, event coordination, and referral partner communications. Assist with tracking and reporting on marketing metrics and pipeline performance. Fluent in English and Spanish (spoken and written). Strong interpersonal and communication skills, with a focus on customer service. Organized and detail-oriented, with excellent time-management skills. Comfort with technology, including CRMs and scheduling tools. Prior experience in customer service, sales, or intake roles strongly preferred. Bachelor’s or associate’s degree helpful but not required. Competitive compensation. Opportunities for professional growth and development. Collaborative, supportive team environment.
We are seeking a proactive and people-oriented Intake and Customer Care Specialist to manage our client experience from the very first interaction. This role combines client intake, sales support, and customer service, ensuring prospective and current clients receive excellent care while our attorneys focus on delivering exceptional legal work.
Your responsibilities will focus on reception and scheduling, intake and sales, pipeline management, and supporting internal marketing and growth initiatives. You will also assist clients with billing-related questions and support smooth internal operations.
This is a remote, nearshore position, limited to candidates located in Latin America, with a strong preference for Central America.
About Our Firm
We are a Miami-based business immigration law firm with an excellent reputation and a focus on business immigration and federal immigration litigation.
Our hybrid team includes members in Miami, Latin America, and Europe.
Our values :
- Quality over quantity : we are a low-volume firm providing exceptional client service.
- Impeccable work : we aim to raise the bar for quality practice in business immigration law.
- Innovation-driven : we leverage technology to streamline processes and enhance client experience.
- Ownership and results : we empower our team to grow through initiative and accountability.
Key Responsibilities
Reception & Scheduling
Client Intake & Sales
Sales Support & CRM Management
Billing & Client Support
Internal Marketing & Growth Support
Qualifications
Benefits
#J-18808-Ljbffr
Create a job alert for this search
Customer Specialist • Batu Pahat, Johor, Malaysia
Related jobs
![Remote Service Engineer / Technical Specialist(Mandarin / Cantonese) (Global Customer Care (GCC) Pr[...]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=Hitachi%20Vantara)
- Promoted
Customer Operations Specialist
SITABatu Pahat, Johor, Malaysia We're the team that keeps airports moving, airlines flying smoothly, and borders open.Our tech and communication innovations are the secret behind the success of the world's air travel industry.You...Show moreLast updated: 1 day ago
- Promoted
- New!
VP1, Bancassurance Manager
UOBJohorMalaysia, Johor, Malaysia United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.In...Show moreLast updated: 17 hours ago
- Promoted
Associate Customer Marketing
The Hershey CompanyBatu Pahat, Johor, Malaysia Work Location : Johor, Malaysia.Supports the execution of customer and channel marketing strategies by coordinating shopper activation plans, assisting in commercial operations, and managing adminis...Show moreLast updated: 25 days ago
- Promoted
Plant Operations Director
Hudson SingaporeJohorMalaysia, Johor, Malaysia Our Client is a renowned organisation in the Medical Device industry with a strong presence globally.They are currently looking for a Plant Operations Director to join their team as part of their e...Show moreLast updated: 2 days ago
- Promoted
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourAppKebun Baharu, Johor, Malaysia Chinese and English) Customer Success Specialist (Malaysia, remote).Be among the first 25 applicants.Passionate about the world of tech?.
What if you had a chance to be a part of the world's leading...Show moreLast updated: 7 days ago
- Promoted
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourApp Inc.Batu Pahat, Johor, Malaysia Passionate about the world of tech?.What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?.
Unlock your potential by mastering new skills and achieving c...Show moreLast updated: 8 days ago
- Promoted
Senior Product Manager - AI AdOps Copilot (REMOTE)
MonetizeMoreMuar, Johor, Malaysia MonetizeMore is a global leader in ad tech, providing solutions that help publishers maximize their ad revenue while maintaining transparency, user trust, and brand safety.We are committed to shapi...Show moreLast updated: 6 days ago
- Promoted
UI / UX Designer | Healthcare / Pharma Group | Remote (WFH)
Career HorizonsBatu Pahat, Johor, Malaysia A joint venture of one of the largest healthcare services groups in Asia, our client is a leading Third-Party Administrator (TPA) and Managed Care Organisation (MCO) that also builds the connectivi...Show moreLast updated: 4 days ago
- Promoted
Customer Service - Cantonese Speaking (Work from Home)
EPS ConsultantsBatu Pahat, Johor, Malaysia Provide quick, accurate, and friendly service to customers via phone, email, or chat.Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance.T...Show moreLast updated: 25 days ago
- Promoted
Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)
Bowtie Life Insurance CompanyBatu Pahat, Johor, Malaysia Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.
As a young and fast-growing company, grooming and learning from the next gen...Show moreLast updated: 4 days ago
- Promoted
Director Datacenter Operations
OracleJohorMalaysia, Johor, Malaysia Be a part of our organization supporting hyperscale distributed infrastructure for the cloud.We’re looking for an experienced leader, with strong people management experience, business acumen and a...Show moreLast updated: 10 days ago
- Promoted
- New!
VP, Personal Wealth Banking Team Head
UOBJohorMalaysia, Johor, Malaysia United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.In...Show moreLast updated: 17 hours ago
- Promoted
Junior Customer Support Specialist | Remote | AI SaaS Support
Process StreetBatu Pahat, Johor, Malaysia Process Street is an AI software and compliance operations platform startup from San Francisco.We help our customers build, document, automate, and track recurring workflows.Our platform automates ...Show moreLast updated: 8 days ago
- Promoted
Customer Success Technical Engineer - APAC
Ververica | Original creators of Apache Flink®Muar, Johor, Malaysia Customer Success Technical Engineer - APAC : You will ensure our clients get maximum value from Ververica's Unified Streaming Data Platform (powered by the VERA engine).
You will be the primary techn...Show moreLast updated: 25 days ago
- Promoted
Remote Service Engineer / Technical Specialist(Mandarin / Cantonese) (Global Customer Care (GCC) Pr[...]
Hitachi VantaraBatu Pahat, Johor, Malaysia Job Title : Remote Service Engineer(Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch).The role must accept working in rotation shifts (including night shift).We’re Hitac...Show moreLast updated: 4 days ago
- Promoted
Lead C&B Specialist (Relocated to Abu Dhabi)
BybitBatu Pahat, Johor, Malaysia Lead C&B Specialist (Relocated to Abu Dhabi).Bybit is seeking an outstanding C&B Specialist to join our team in Abu Dhabi.
Established in March 2018, Bybit is a growing cryptocurrency derivatives ex...Show moreLast updated: 1 day ago
- Promoted
Remote Creative Quality Specialist
Design PickleMuar, Johor, Malaysia Remote Creative Quality Specialist.Design Pickle is a global creative services company providing thousands of businesses with unlimited, high-quality design and illustration work at a flat rate.Fou...Show moreLast updated: 25 days ago
- Promoted
Customer Facing IT Technical Specialist
DHL ExpressJohorMalaysia, Johor, Malaysia YOU TACKLE FOR QUALITY AND GREAT SERVICE.THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world’s most international company?.
A company that pioneered cross-border e...Show moreLast updated: 30+ days ago