Customer Quality Engineer（Southeast Asia region）

EVE Energy Malaysia Sdn Bhd – Kulim, Kedah

Take the lead in addressing and managing customer complaints and claims arising from the Southeast Asia region, organize internal communication and response actions within the Company (where necessary, the arrangement and execution of rework or other related activities);

Responsible for leading the on-site follow-up and conducting 8D analysis for customer complaints and claims from Southeast Asian clients (Vietnam, the Philippines, Malaysia, and India);

Coordinate with relevant departments to collect and submit shipment-related data and documentation as routinely required by customers;

Conduct regular customer visits to collect feedback and understand client requirements, with the objective of enhancing overall customer satisfaction and maintaining long-term cooperative relationships

Requirements :

• Bachelor degree or above
• Minimum 2 years of experience in OQC or a similar quality position, preferably in electronics, battery, or automotive parts industry
• Familiar with ISO management and five tools
• Familiar with QC tools, eg : 8D report, 5W1H analysis, STOW analysis tools
• Strong knowledge of outgoing quality control processes
• Skilled in quality data collection, analysis, and reporting
• Familiar with quality documentation such as inspection reports, checklists, SOPs, and OQC records
• Proficiency in MS Office (Excel for charts / data, Word for reports, PowerPoint for presentations)
• Good expression skills in Malay, Mandarin and English (Need to liaise with Chinese HQ and overseas branches)

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