Gaming Moderator - Arabic

Where : Remote, Malaysia

Type : Freelance

Join us at Social Element 🌟

Founded 22 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

The Opportunity  🎮

As a Gaming Moderator you will review user generated content and follow community guidelines to ensure everything is appropriate, non-offensive, and in compliance with our client's guidelines.

You will be key in building a secure and safe gaming environment for users and making sure our client's brand reputation is kept safe at all times.

What You’ll Do 📅

As a core part of the opportunity, you will be reviewing strong graphic images, sound files and written content that may violate the guidelines of the community.

• Follow Guidelines : moderating in accordance with Social Element guidelines and client-specific guidelines.
• Escalation of Sensitive Content that falls within the official guidelines e.g. child safety, bomb threats, etc.
• Carrying out moderation and training according to the times scheduled in the project schedule.
• Complete Shift Reports by using templates provided according to individual projects requirements.
• Supporting moderators who may need assistance as well as mentoring and providing guidance to new moderators
• Informing Project Managers of any technical or other issues with sites or content and providing feedback on any client issues.

Working Hours 🕑

Ideally, we are looking for candidates who have flexibility to work across weekdays and weekends to cover all project hours.  The shifts we need covered are midnight-6am UK time.

For this project you would be expected to work 8-10hrs on Fri, Sat, Sun and Mon then additional days on top of this are a bonus. Weekends are non-negotiable - you must be available !

At times, the times may change and the amount of hours you will be required to work may increase or decrease depending on the needs of the projects.

Child Protection

At Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.

Requirements

Excellent Arabic and English level as you’ll be moderating content in both languages, it’s a must to have outstanding reading skills.

Background experience : either in moderation, community management or a very experienced gamer enthusiast who is well versed in the world of gaming, forums and platforms. We also consider valuable to anyone who has voluntary experience in moderating gaming forums, chat rooms, etc.

Passionate Gamer : No matter if you are a console or PC gamer, you breathe and enjoy gaming

Social Media knowledge : great understanding and knowledgeable in navigating different social platform (Tik Tok, Twitch, Discord, Facebook, Instagram, etc) to keep up to date with the latest gaming trends, events, followers, etc.

Digital native : comfortable and fluent in using a variety of technologies, apps, online and cloud platforms.

A self-disciplined who knows how to manage their own time e.g priorities, tasks, shifts, attend training, etc. while working remotely

IT Policy 💻

Minimum requirements : -

Chromebook, Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this.

The Hiring Process

The hiring process for this position will be made up of the following stages :

Online Assessment

Behavioural interview with one of our Talent Team Members

Our Diversity, Equality & Inclusion Commitment

We are proud to be an Equal Opportunity employer. Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background.

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂

How To Apply 🖊️

If all this sounds like you, simply upload your CV / resume and a cover letter (or a link to your cover letter video if you prefer).

We are excited to receive your application! ❤️