Client Operations Officer, Entitlements (Corporate Actions) M / F

Description du poste

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

As an Officer, you are responsible for day to day accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to CACEIS clients.

Region : Europe

Working Hours :  9 : 00am - 6 : 00pm

What will you do?

• Ensure prompt escalation of operational issues that may cause financial or reputational issues to CACEIS or its clients to Senior Officer / Assistant Manager / Manager of the team / department.
• Ensure Entitlement entries carry the correct valuation in providing accurate Unit Price for NAV calculation.
• Process receipt of Entitlements within agreed service standards.
• Full adherence to the teams control functions, including operations / events and end-of-the-day checklists.
• Assist with the day-to-day administrative tasks of investigation / amendment and clearance of reconciling items in ensuring accurate corporate events processing.
• Ensure that queries raised / assigned to individuals are answered within agreed service standards.
• Review procedures and processing on a regular basis with advice to Assistant Manager for process improvements (time saving / cost effectiveness).
• Ensure on-going productivity by providing back-up relief for staff who are absent or on leave.
• Continually ensure complete awareness of Client, external custodians and inter-departmental Service Level Standards / Agreements and ensure compliance at all times.
• Full awareness on PPL process and conduct periodically reviews on existing procedures with a focus on increasing accuracy, efficiency and best practices.
• Support the identification of new technology and operational processes to effectively reduce cost, increase quality service and ensure accuracy.
• Establish working relationships with people at all levels both inter departmental and across the wider firm.