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Sales Assistant
Ichia Technologies, INC.Kulim, Kedah, Malaysia30+ days ago
Job descriptionProficient in Microsoft Office. Familiar with ERP systems (SAP experience is a strong advantage). Strong communication and coordination skills. Able to work in a fast-paced, cross-functional environment. Proficiency in Chinese is preferred. Executive Full-time Appliances, Electrical, and Electronics Manufacturing; Environmental Services; Electrical Equipment Manufacturing
We are looking for a dedicated Sales Assistant to support our sales team and ensure excellent customer service. This role plays a vital part in building long-term customer relationships and ensuring smooth internal coordination.
Location : Kulim, Kedah, Malaysia
Responsibilities
- Ensure customer satisfaction and foster long-term relationships.
- Check customer FCST (Forecast) and upload it into ICHIA’s internal system for raw material and capacity planning.
- Learn and operate Tesla systems to upload capacity, shipment, labeling, and logistics information to ensure on-time deliveries.
- Analyze Tesla EDI forecast changes and take appropriate internal actions.
- Input purchase orders (POs) and handle billing processes.
- Communicate and coordinate with internal departments and the China Suzhou factory.
- Collect customer feedback to support continuous improvement in product and service quality.
- Collaborate with other departments such as Customer Service and R&D to communicate customer needs.
- Handle customer complaints professionally and calmly.
Requirements
Seniority level
Employment type
Industries
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Sales Assistant • Kulim, Kedah, Malaysia