Front Desk Receptionist

Overview

BENPHYSIO GROUP is hiring a full-time Front Desk Receptionist role in Kota Damansara, Selangor. Apply now to be part of our team.

Responsibilities

• Client Interaction & Customer Service : Greet clients warmly upon arrival and assist them with check-in; handle client enquiries via phone, WhatsApp, email, and walk-ins in a professional manner; provide accurate information about BENPHYSIO’s services and offerings; manage client feedback and escalate complaints to the Branch Manager / HR when necessary.
• Appointment & Scheduling Management : Coordinate and schedule physiotherapy appointments for clients; maintain and update physiotherapist schedules to ensure optimal time utilization; send appointment reminders and follow-ups to clients.
• Administration & Records Management : Maintain accurate client records and update the system accordingly; ensure confidentiality of patient information in compliance with company policies; prepare and update daily / weekly appointment logs and reports.
• Operational Support : Assist in organizing branch-level events or activities when required; support physiotherapists in managing their schedules and client flow; ensure reception area is clean, tidy, and welcoming at all times.
• Other Duties : Carry out ad hoc administrative tasks assigned by Branch Manager or Head Office; uphold company values and maintain professionalism in all client interactions; help ensure the cleanliness of the outlet / branch.

Qualifications

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