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Customer Service - Cantonese Speaking (Work from Home)

Customer Service - Cantonese Speaking (Work from Home)

EPS ConsultantsJohor Bahru, Johor, Malaysia
19 days ago
Job description

Job Description

  • Provide quick, accurate, and friendly service to customers via phone, email, or chat
  • Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
  • Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
  • Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
  • Represent Client platform and tools to customers, educating them to navigate and self-serve where possible
  • Build lasting relationships with customers, and other team members
  • Be reliable, be on time and come in as scheduled

Educational / Work Experience and Requirements

  • High school diploma or equivalent required.
  • Candidate must be flexible working Onsite.
  • Must have at least six months customer service experience or equivalent
  • Must successfully pass a background check
  • #J-18808-Ljbffr

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    Customer Service • Johor Bahru, Johor, Malaysia

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