Customer Support Executive | FX & CFDs | Arabic Speaker - Based in Malaysia

Job overview :

We are looking for Malaysians fluent in Arabic to join our growing FX and CFDs brokerage team. You will provide customer support to Arabic-speaking clients, manage funding operations, and ensure smooth back-office and KYC processes.

What will you do :

Handle client inquiries via live chat, email, and tickets

Process deposits, withdrawals, and other funding activities

Conduct KYC verifications and ensure compliance with regulations

Support back-office operations and administrative tasks

Maintain strong client relationships and deliver excellent service

What makes you a good fit :

• Fluency in Arabic, with the ability to communicate effectively across written and verbal channels
• Excellent communication skills, demonstrating professionalism and clarity in both written and spoken interactions
• Prior experience in customer support, funding, or back-office operations within the financial services industry is preferred
• Strong multitasking abilities, with the capacity to manage multiple responsibilities efficiently in a fast-paced environment

Preferred qualification :

Experience in FX, CFDs, or financial services preferred

Knowledge of trading platforms, payments, and KYC / AML processes

What we offer :

Attractive salary package

Opportunity to work with a leading global FX and CFDs firm

Supportive and multicultural work environment

Career growth and development opportunities