Assistant Operation Manager

崗位職責 :

1、負責銷售團隊營運管理,員工任務分配,工作進程管控、指導,帶領團隊達成業績目標;

2、執行公司銷售管理政策和制度,完善並優化銷售流程;

3、通過分析銷售狀況及績效數據等指標,進行業務分析,發現問題,並及時給出相應的解決方案;

4、收集相關行業、競爭對手信息,挖掘重點大客戶的潛在需求,並進行有效公關,使客戶認同公司及產品,促進持續合作;

5、管理銷售團隊,有效實施員工激勵計劃,營造穩定高效的行銷團隊和良好的工作氛圍;

任職要求 : 1、大學及以上學歷,市場營銷相關專業;

2、較好的英文聽說讀寫能力;

3、5年以上互聯網、廣告行業銷售經驗,2年以上大客戶銷售團隊管理經驗,具有良好的大客戶開發、維護技巧;

4、具有較強的團隊管理能力,擅長跨部門協作;

5、工作積極、主動,熱愛銷售工作,富有激情,具有良好的團隊合作意識,能適應較大的工作壓力。

6、對雲端產業(Ex : GCP, AWS, Azure等) 、銷售流程以及客戶關係管理有深入了解者優先考慮。

7、熟悉Google Document以及Office文書處理。

Job Description :

• Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
• Work with direct reports to find learnings from real life situations to set and improve metric based goals; consistently drive teams towards higher performance and quality expectations.
• Monitor costs and losses incurred by managing team's contribution to the greater Customer Experience budget.
• Ensure employee happiness by working with Leads to create strong connections with thewhole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals.
• Maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with outmost leadership, direct reports and other business partners.
• Use learnings from team members to identify opportunities and advocate for product improvements that support the team's strategy and the needs of the customer.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Requirements :