After Sales Support

Key Responsibilities

1. On-Site Quality Supervision and Control

Develop on-site quality inspection plans. Detect and correct non-conforming operations or products in a timely manner to prevent large-scale quality issues.

2. Quality Issue Analysis and Resolution

When quality issues arise at the customer's site, respond quickly and conduct thorough root cause analysis using quality tools.

Collaborate with the internal quality and R&D teams to develop effective solutions, including short-term corrective and long-term preventive actions.

Track implementation outcomes to ensure issues are fully closed. Provide detailed quality issue analysis reports.

3. Technical Quality Support and Training for Customers

Provide technical support to customers on quality standards, inspection methods, and quality control process optimization.

Assist customers in establishing on-site quality management systems and standard procedures.

Organize regular training for customer quality and production personnel, covering product quality standards, common quality issues, and quality tools to improve their quality awareness and reduce risks caused by knowledge gaps.

4. Quality Data Collection and Analysis

Establish a system to collect quality data at the customer site, recording inspection data, equipment parameters, issue tracking, etc. Ensure the data is accurate, real, and complete.

Use statistical tools (e.g., Excel, Minitab) to analyze quality data, draw trend and control charts, identify quality fluctuations and potential risks.

Submit reports regularly to support internal decision-making and product development optimization.

5. Customer Quality Relationship Management

Maintain close communication with the customer's quality department. Regularly report on-site quality performance, improvement results, and gather new quality expectations and feedback to drive internal improvements.

Proactively handle customer complaints and disputes with professionalism and responsibility. Maintain a positive brand image and increase customer satisfaction.

Authority :

Check product quality at the customer site and decide if it meets the standards.

Stop use or shipment of faulty products and report to the company.

Talk directly with customers about product quality issues.

Work with internal teams to fix quality problems.

Organize quality training for the customer if needed.

Collect and report on-site quality data.

Qualification requirements :

Degree or above / Mechanical or Engineering-related fields

Working experience requirement :

Over 3 years of experience in after-sales technical support or quality management in manufacturing industries.

Experience in battery, electronics manufacturing, or automotive parts is preferred.

Must be familiar with production processes and quality control points, with solid hands-on experience in problem-solving using quality tools.

Job Types : Full-time, Permanent

Pay : RM3, RM4,000.00 per month

Benefits :

• Cell phone reimbursement
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location : In person