Customer Service Executive (12-months Contract)
Zurich 56 Company LtdKuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionPrevious experience in customer service, insurance, or a related field is a plus. Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically. Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions. A friendly and approachable demeanor, with the ability to build rapport with customers and team members. Ability to handle a fast-paced environment and adapt to changing customer needs and priorities.
Customer Service Executive (12-months Contract)
Overview
We are seeking a dedicated and empathetic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine desire to help customers. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving their inquiries and issues efficiently.
Key Responsibilities
- Engage with customers via phone, email, and chat to provide assistance, answer questions, and resolve issues.
- Identify and troubleshoot customer problems, offering appropriate solutions and ensuring timely resolution.
- Maintain a deep understanding of our products and services to provide accurate information and recommendations.
- Accurately document customer interactions and issues in our CRM system to ensure seamless follow-up and reference.
- Gather customer feedback and insights to help improve our products, services, and overall customer experience.
- Work closely with other departments, such as Sales, Marketing, and Technical Support, to address customer needs and enhance service delivery.
Qualifications
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Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia