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Training Services Coordination and Logistics Associate III

ConduentSubang Jaya, Selangor, Malaysia

17 hours ago

Job description

Summary

Provide learning administrative services to support client learning and data management needs.

Responsibilities

Perform data entry related to learning administration.
Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow).
Make certain client standard operating procedures, processes, and service level agreements are maintained.
Identify and troubleshoot discrepancies and issues.
Escalate issues to Manager for resolution.

Qualifications

Entry level for bachelor’s degree or 2 years of successful working experience in a learning organization.

Experience in training administration (preferred but not required).

Experience in customer service.

Knowledge of and experience with learning management systems (preferred but not required).

Experience in Microsoft Office suite.

Team-oriented but self-motivated and able to work with minimal supervision.

Demonstrated attention to detail, strong quality focus, and well organized.

Successful prioritization of work requirements and multitasking, as necessary.

Analytical and problem-solving skills.

Client focused to build and maintain professional working relationships.

Ability to remain flexible and adaptable to constant change.

Effective oral and written English communication skills with clients, leadership and team members.

This position is supporting regional client and the caliber must be able to work on 12 hour shift rotating with 4 days in a week including weekend and public holidays.

Attractive remuneration package to be provided for the role.

EEO Statement

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants : People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded : click here to access or download the form. Complete the form and then email it as an attachment to You may also click here to access Conduent's ADAAA Accommodation Policy.

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Service Associate • Subang Jaya, Selangor, Malaysia