Senior Customer Service Specialist (WFH, Livechat)
PIXL SOLUTIONS PTE.LTD.Kota Bharu, Kelantan, Malaysia2 days ago
Job descriptionShift Hours : 11 : 00 AM – 8 : 00 PM (including 1-hour break) Shift Hours : 3 : 00 PM – 12 : 00 AM (including 1-hour break) Proficiency in Mandarin Chinese (written and spoken), with good command of English for internal communication. Strong written communication skills with a professional yet empathetic tone. Interest in technology, mobile apps, and IT knowledge is a strong plus. Problem‑solving ability and resilience under pressure. Reliable, detail-oriented, and able to work independently while following set processes. Prior experience in live chat customer service or APP support is an advantage. Opportunity to work on our own APP products, gaining exposure to IT and the tech industry. Performance bonuses and year-end bonus to reward your contribution. A clear career progression pathway, with opportunities to grow and advance. A supportive and professional team culture that values your development.
Senior Customer Service Specialist (WFH, Livechat)
About Us
We are a growing tech company dedicated to building innovative products for our users. As part of our team, you will support customers and gain exposure to the world of technology and IT, developing valuable knowledge and skills along the way.
The Role
We are looking for a Customer Service Specialist (Live Chat, Mandarin) to join our team. In this role, you will handle customer inquiries exclusively via live chat, ensuring each conversation is resolved with clarity, empathy, and efficiency. You will be the first point of contact for our users and play a key role in delivering an excellent service experience.
What You’ll Do
- Assist users with APP usage, basic troubleshooting, and navigation, gaining hands‑on exposure to IT and product knowledge.
- Quickly understand customer needs and deliver accurate, friendly, and solution‑oriented responses.
- Escalate complex issues to internal tech teams when necessary and ensure timely resolution.
- Share customer insights to help improve our APP and overall service quality.
- Uphold service standards with attention to detail, empathy, and efficiency.
Work Schedule
5 days per week (including weekends), based on a scheduled roster.
What We’re Looking For
What We Offer
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Customer Service Specialist • Kota Bharu, Kelantan, Malaysia
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