Customer Service Assistant

SH Cogent Logistics Sdn BhdPort Klang, Selangor, Malaysia

30+ days ago

Job description

Requirements

Min SPM or Diploma at any field
Customer orientation and ability to adapt / respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Ability to work independently & to carry out assignments to completion within parameters of instructions given & standard accepted practices.

Responsibilities

Essential Duties :

Arranging the entire movement of goods, including selecting appropriate modes of transport (sea, air, land) and routes.

Preparing, processing, and reviewing all required shipping and customs documents, such as commercial invoices and bills of lading. Prepare related documentation etc quotation & billing invoice to customer

Negotiating shipping rates and booking cargo space with carriers (shipping lines, airlines, trucking companies) on behalf of clients and handle all the related transport (sea, air, land) document

Managing customs clearance procedures and ensuring compliance with international regulations for the movement of cargo

Providing real-time updates to clients on the status and location of their shipments

Acting as the main point of contact for clients, addressing inquiries, resolving problems, and providing updates throughout the shipping process.

Trucking management

Benefits

Annual leave

Medical and hospitalization leave

Skills

Communication Skills Problem-solving Skills Customer Focus Customer Service Attention to Detail

Important Information

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Customer Service • Port Klang, Selangor, Malaysia