(Native Chinese) Chat Support Consultant, crypto (Remote)

Overview (Native Chinese) Chat Support Consultant, crypto (Remote)

We are seeking a Chat Support Consultant to provide high-quality customer support for crypto trading in a fast-paced, multicultural environment. This role is remote and requires flexibility to work across shifts, including weekends and holidays.

What you will do

Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email

Handle customer inquiries, order disputes, and appeals

Provide valid, accurate information and solutions to customer requests

Manage complaints and appeals, including follow-ups on escalations when required

Maintain up-to-date knowledge of the company's trading platform and general market conditions

Understand customers\' needs and deliver constructive feedback to the management team

Continuously seek ways to improve team performance and work efficiency

Be a part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role

Native Chinese and strong English proficiency (minimum B2; C1 preferred)

At least 6-12 months of online customer support experience, preferably in crypto or financial services

Experience in live chat support and handling customer inquiries

Strong analytical, logical thinking, and problem-solving skills

Proof validation skills or payment / banking knowledge

Financial background is strongly preferred

Positive and responsible attitude

Crypto industry knowledge is a plus

CRM experience is an advantage

Benefits and Perks

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Rewards system

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management interested in your growth and long-lasting cooperation

Greenhouse conditions for self-development

The terms, including compensation, benefits, and work conditions, will be defined in your agreement if selected

Who are we? SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we\'ve become an industry leader in premium outsourced customer support and expanded to eight hubs around the world. We treat our team like our clients, providing care, an individual approach, and a positive experience. We welcome people with varied backgrounds and experiences. Please send your CV in English, highlighting your outstanding skills.

Visit our website : We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Additional job details

Seniority level : Associate

Employment type : Contract

Job function : Customer Service

Industry : IT Services and IT Consulting

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