Quality Assurance (QA) Analyst

Overview

SUNRATE is a global payment and treasury management platform for businesses worldwide. Since its inception in 2016, SUNRATE has been recognised as a leading solution provider and has enabled companies to operate and scale both locally and globally in 190+ countries and regions with its cutting-edge proprietary platform, extensive global network, and robust APIs.

With its global business headquarters in Singapore and offices in Hong Kong, Jakarta, London, and Shanghai, SUNRATE partners with the top global financial institutions, such as Citibank, Standard Chartered, Barclays, J.P. Morgan and is the principal member of both Mastercard and Visa.

Role : Quality Assurance (QA) Analyst

The QA Analyst reviews KYC and ongoing due diligence outputs to ensure accuracy, completeness, and compliance with internal SOPs and regulatory requirements. This role helps maintain high compliance standards and reduces operational risk.

Responsibilities

• Review onboarding, VA opening, and ODD files to ensure adherence to SOPs and quality standards.
• Document findings and provide constructive feedback to analysts
• Track and report quality issues to the QA Manager.
• Collaborate with operations teams to address identified gaps.
• Maintain QA review records for audit and compliance reporting.
• Support process improvement initiatives by identifying root causes of recurring issues.

Qualifications

Employment type

Seniority level

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