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Field Force Management Lead

Field Force Management Lead

Samsung Malaysia Electronics (SME) Sdn BhdMalaysia
1 day ago
Job description
  • Lead the deployment, performance, and development of CE Specialists, CE Product Consultants, and Retail Executives across all regions.
  • Ensure proper staffing, training, and retail execution standards through collaboration with agency partners.
  • Monitor field personnel performance, enforce KPIs, and initiate improvement plans where necessary.
  • Manage on-ground execution of key retail initiatives, including :

    Placement of Product Consultants

    • Route management / coverage of Retail Executives
    • Assist in all road shows and launches
    • Product and promotion ground executions and communications
    • Coordinate with internal CE Product Marketing and Trade Marketing teams to ensure smooth rollout of campaigns.
    • Track and report sell-out progress by outlet and consultant, aligning with monthly sales targets.
    • Analyse data and derive insights to optimize manpower deployment and retail productivity.
    • Develop dashboards and reports to support decision-making.
    • Ensure optimal use and maintenance of field assets, including real sets, POP materials, and demo units.
    • Coordinate display standard compliance with HQ guidelines across all CE retail locations.
    • Manage manpower budget allocation, salary schemes, and incentive structures.
    • Verify and process monthly agency claims, ensuring adherence to company policies.
    • Provide regular updates on competitor activities, market trends, and retail environment shifts.
    • Collaborate with the marketing team to formulate countermeasures and capitalize on opportunities.
    • Job Requirement

    • Bachelor's Degree in Marketing, Business Administration, or Sales-related discipline.
    • Minimum 8 years of experience in field force management, trade marketing, or retail operations within the consumer electronics or FMCG industries.
    • Demonstrated experience managing external agency partners and large field teams.
    • Strong proficiency in Excel (pivot tables, formulas) and PowerPoint for data reporting and presentations.
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    Management Lead • Malaysia

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