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Payment Processing Specialist

OCBCPulau Pinang, Pulau Pinang, Malaysia

1 day ago

Job description

Job Description

To verify and authorise remittance transactions (MEPS, TT, Demand Draft, CO / Corporate Cheque etc) within stipulated approved limits.
Comply with exceptions for Callback, Signature Verification and Payment
Processing in which respective role needs to be performed independently.
To liaise with customers / branches / business units on any discrepancy / doubt in their instructions till resolution.
Together with the team, to work and target SLA is always met.
To ensure quick action / resolution in managing both internal and external customers' queries, feedback, and complaints.
To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
To participate in UAT / Projects as and when required.

Job Qualifications

Preferably at least 1 to 2 years of knowledge and experience in processing / transacting remittances like TT, MEPS, drafts etc

Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.

Proficient in Microsoft Windows applications – Word, Excel & Power-point

Possesses good oral / communication and co-ordination skills; and able to interact well with team members and business units / bankers / customers.

Resourceful and able to multi-task independently with confidence in time critical environment

A self-motivated & pro-active person in managing operational efficiency and promote process improvements.

A risk-conscious person who ensures internal controls and procedures are complied with closely.

A meticulous and accurate person with an eye for details.

A confident, diplomatic, and tactful person in problem resolution and decision making.

A passionate person with customer-oriented mindset and firm believer of Quality discipline.

Payment Specialist • Pulau Pinang, Pulau Pinang, Malaysia