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Mandarin Customer Service (July)

Mandarin Customer Service (July)

Agensi Pekerjaan Talentconsult Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
4 days ago
Job description

Requirements

What you’ll need to succeed :

  • Possess at least SPM qualifications
  • Able to converse in both Mandarin and English
  • Cantonese will be an added advantage
  • No experience required (Open for FRESH GRADUATES!)
  • Good written and verbal communication skills
  • Ability to multitask, prioritize, and manage time effectively
  • Able to work during public holidays

Will be great if you have :

  • Experienced in the Customer Service industry and the call center is entitled to salary negotiations

    • Responsibilities

    Working shift : 9 hours including 1 hour break

    Off days : 2 days per week

    Locations : Cheras / KlSentral / Cyberjaya / Petaling Jaya (Reachable by public transport)

    Salary packages : Basic + KPI + other allowances

    depends on interview performances such as language ability, working experiences, and education levels)

  • Interact with customers through different channels such as emails, calls, and chats
  • Listen attentively to customer needs and concerns
  • Outbound voice contact to resolve more complex or dynamic customer queries
  • Demonstrate empathy while maximizing the opportunity to build rapport with the customers
  • Deliver a consistently high level of customer service to reduce repeat contacts and escalations
  • Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experiences

    • Benefits

  • Annual leave & 14 days of paid medical leave
  • KPI allowance & night shift allowance
  • EPF, SOCSO, and medical claims
  • Paid training provided
  • Overtime pay is provided separately

    • Additional Benefits

  • 5 Working Days
  • Staff Activities
  • Allowance Provided
  • Training Provided

    • Skills

    Mandarin Language Proficiency Customer Service Communication Skills Problem Solving

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    Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia