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E-Commerce Operation Executive Cum Customer Service

E-Commerce Operation Executive Cum Customer Service

Serdang Motorcycle Sdn BhdSeri Kembangan, Selangor, Malaysia
20 days ago
Job description

Requirements

JOB HIGHLIGHTS

  • Energetic & Friendly Working Culture
  • Potential Career Advancement Opportunity
  • Basic + Incentive + Bonus
  • Leading Riding Gears and Motorcycle Accessories O2O Company
  • Located in Seri Kembangan, Selangor

REQUIREMENT

  • Fresh graduates are welcome to apply.
  • Diploma in Business Administration, any related field, or equivalent.
  • Ability to multitasking and prioritization.
  • Self-motivated, positive, self-directed, and responsible.
  • Knowledge in motorcycle field is an added advantage.
  • Able to read & communicate in Bahasa Malaysia and English.
  • Familiar with online platforms such as Lazada, Shopee, TikTok, Facebook, Instagram, etc.
  • Work as a team, hardworking, willing to learn and challenge.

    • Responsibilities

  • Customer Service : Address customer inquiries, concerns, and issues related to orders, deliveries, and products.
  • Return & Refund Case Management : Manage return and refund cases from marketplaces (Shopee & Tiktok). Communicate with buyers and investigate all returned parcels. Make a decision for each case that leads to a win-win situation and minimizes the negative impacts.
  • Marketing : Assist in managing promotional tools and campaigns across online platforms. Support content creation, including video planning, shooting, and editing, to enhance brand visibility and drive engagement.
  • Data Analysis : Analyse e-commerce data, including sales trends, customer behavior, and website traffic, to make informed decisions and identify areas for improvement.
  • Reporting : Generate and analyse reports related to e-commerce performance, presenting findings and recommendations to management.
  • Continuous Improvement : Identify opportunities for process improvement and efficiency gains. Implement changes to enhance overall operations.
  • Provide support for miscellaneous tasks as directed by the supervisor and perform additional responsibilities as needed.

    • Benefits

  • Salary Range : RM2,800 – RM3,400
  • Annual increment + bonus
  • Monthly performance inventive (fun & fair reward system)
  • Medical leaves + medical claims
  • Annual leaves + public holidays
  • Location (E-commerce Department) : Taman Universiti Indah (Seri Kembangan, Serdang, Selangor)
  • Working hours : Monday - Friday (8.30am – 5.30pm), Saturday (8.30am – 1pm)

    • Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Annual Bonus
  • Performance Bonus

    • Skills

    Customer Relationship Management (CRM) Customer Support Troubleshooting Problem Solving Data Analysis Customer Service Time Management E-Commerce Platforms Management

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    Operation Executive • Seri Kembangan, Selangor, Malaysia