Requirements
JOB HIGHLIGHTS
- Energetic & Friendly Working Culture
- Potential Career Advancement Opportunity
- Basic + Incentive + Bonus
- Leading Riding Gears and Motorcycle Accessories O2O Company
- Located in Seri Kembangan, Selangor
REQUIREMENT
Fresh graduates are welcome to apply.Diploma in Business Administration, any related field, or equivalent.Ability to multitasking and prioritization.Self-motivated, positive, self-directed, and responsible.Knowledge in motorcycle field is an added advantage.Able to read & communicate in Bahasa Malaysia and English.Familiar with online platforms such as Lazada, Shopee, TikTok, Facebook, Instagram, etc.Work as a team, hardworking, willing to learn and challenge.Responsibilities
Customer Service : Address customer inquiries, concerns, and issues related to orders, deliveries, and products.Return & Refund Case Management : Manage return and refund cases from marketplaces (Shopee & Tiktok). Communicate with buyers and investigate all returned parcels. Make a decision for each case that leads to a win-win situation and minimizes the negative impacts.Marketing : Assist in managing promotional tools and campaigns across online platforms. Support content creation, including video planning, shooting, and editing, to enhance brand visibility and drive engagement.Data Analysis : Analyse e-commerce data, including sales trends, customer behavior, and website traffic, to make informed decisions and identify areas for improvement.Reporting : Generate and analyse reports related to e-commerce performance, presenting findings and recommendations to management.Continuous Improvement : Identify opportunities for process improvement and efficiency gains. Implement changes to enhance overall operations.Provide support for miscellaneous tasks as directed by the supervisor and perform additional responsibilities as needed.Benefits
Salary Range : RM2,800 – RM3,400Annual increment + bonusMonthly performance inventive (fun & fair reward system)Medical leaves + medical claimsAnnual leaves + public holidaysLocation (E-commerce Department) : Taman Universiti Indah (Seri Kembangan, Serdang, Selangor)Working hours : Monday - Friday (8.30am – 5.30pm), Saturday (8.30am – 1pm)Additional Benefits
Annual LeaveMedical and Hospitalisation LeaveEPF / SOCSO / PCBAnnual BonusPerformance BonusSkills
Customer Relationship Management (CRM) Customer Support Troubleshooting Problem Solving Data Analysis Customer Service Time Management E-Commerce Platforms Management
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