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IT Support Specialist

IT Support Specialist

Accord InnovationsBayan Lepas, Penang, Malaysia
3 days ago
Job description

Senior Talent Acquisition Specialist (Malaysia)

  • Provides local and remote IT support
  • Responsible for installation, maintenance, and support of system software and hardware.
  • Provides advanced technical support in Windows environments , often requiring research and troubleshooting.
  • Assists with system administration, monitoring, upgrades, and maintenance of infrastructure.
  • Maintains domains, servers, and applications across the enterprise.
  • Deploys, administers, and supports vendor and in-house applications and associated hardware.
  • Performs customization, testing, and debugging on enterprise applications.
  • Operates under moderate supervision , sometimes leading small technical projects.
  • Familiar with desktop support
  • Familiar with Service Now ticketing system
  • Fair knowledge and troubleshooting skills on Microsoft products eg Office 365, Azure, Outlook, Teams
  • Fair knowledge on Active Directory, OneDrive, Sharepoint
  • Up to date on Windows OS, Cloud infrastructure
  • Able to work rotationally on weekends / public holidays
  • Able to work on shifts (6AM - 2PM, 8AM - 4PM)

Key Responsibilities

  • Monitor performance and proactively administer systems and in-house applications .
  • Prepare and share regular performance, project status, and infrastructure reports .
  • Maintain data, software, and hardware security , including backup and emergency procedures.
  • Work with hardware vendors to coordinate corrective and preventive maintenance.
  • Evaluate, install, and test system and network hardware / software.
  • Assist in upgrading systems and planning for future infrastructure improvements .
  • Troubleshoot medium to complex system issues both locally and remotely.
  • Communicate and coordinate effectively with system administrators and users using standard processes.
  • Provide Tier 2 and Tier 3 end-user support using approved tools and meet IT-defined SLAs.
  • Document system administration and user processes clearly and accurately.
  • Continuously expand technical knowledge through training and self-learning.
  • Familiar with ITIL and Agile methodologies and understanding of ITSM processes .

    • Skills & Technical Expertise

  • Strong communication and presentation skills.
  • High initiative , flexibility, teamwork, and eagerness to learn.
  • Excellent consultative interpersonal communication style.
  • Ability to deliver clear, structured, and value-based demonstrations .
  • Physical ability to install and handle data center hardware.
  • Deep knowledge of Windows Server 2019+, VMware ESXi, Windows 11, and MS Office suites .
  • Mandatory experience with the O365 environment (administration and support).
  • Unix / Linux troubleshooting knowledge – added advantage.
  • Proficient in Microsoft Cloud solutions and licensing .
  • Familiar with network concepts (Cisco CCENT / CCNA level).
  • Innovative, reliable, and dedicated team player; curious about new IT technologies.
  • Strong customer service and interpersonal skills when engaging internal stakeholders.

    • Education & Experience

  • Bachelor’s Degree in Computer Science or equivalent.
  • 4–5 years of hands‑on working experience in IT.
  • IT certifications (e.g., Microsoft, VMware, Cisco, CompTIA) are advantageous.

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    It Support Specialist • Bayan Lepas, Penang, Malaysia