Property Manager / Assistant Manager

Maintenance and Repairs

Coordinating regular maintenance and addressing any repair needs promptly to keep the property in excellent condition.

Cleaning

Scheduling and overseeing cleaning services between guest stays to ensure the property is always guest ready.

Inventory Management

Ensuring the property is stocked with necessary supplies such as toiletries, kitchen essentials, and other amenities.

Guest Relations

Communication

Managing all communications with guests, including responding to inquiries, providing check-in instructions, and addressing any issues during their stay.

Check-In & Check-Out

Facilitating smooth check-ins and check-outs, sometimes involving key exchanges or digital lock setups.

Hospitality Services

Enhancing guest experience by offering personalized services such as local recommendations or arranging additional services such as airport arrangements.

Guest Satisfaction and Reviews

Market Strategy, Engage Additional Service Providers & Encourage Return Guest

Utilizing various marketing channels and promotions to increase property visibility and booking rates.

Review Management

Monitoring and responding to guest reviews to maintain a high rating and positive reputation.

Financial Management, Technology and Systems Management

Payment Processing

Keeping detailed records of income and expenses, preparing financial reports, and ensuring profitability. Handling guest payments, security deposits, and refunds.

Reservation Systems & Automation Tools

Using property management software to manage bookings, availability, and guest communications. Implementing tools for automating tasks such as messaging, pricing adjustments, and review requests.

Compliance and Regulations

Permits, Licences and Legal Requirements

Obtaining and maintaining necessary permits and licenses for operating a short-term rental. Ensuring the property complies with local laws and regulations, including zoning laws, health and safety standards, and tax obligations.

Human Resource and Standard Operating Procedures

Staff Arrangement, Hiring and Training

Ensure there are sufficient building employees and laborers with the necessary skill, knowledge and ability to run the building accommodation as per required by the company.

Crisis Management

Emergency Handling & Conflict Resolution

Being prepared to handle emergencies such as property damage, guest disputes, or urgent maintenance issues. Managing any conflicts or complaints from guests or neighbors effectively and professionally.

Leadership & Management Training

Operational SOPs Guidebook

To guide and lead the team to follow all SOPs and Operational works and targets mentioned in the Operational SOPs guidebook.

Knowledge & Skills

• Bachelor’s Degree / Diploma in Property Management, Facilities Management, Engineering, Hospitality, or related field.
• Minimum 2–5 years of relevant working experience in building operations, property management, or hospitality operations.
• Background in Management Office (MO / JMB / MC operations) will be an added advantage.
• Proficient in MS Office, building management software, and reporting tools.
• Excellent communication skills to liaise with building owners, tenants, residents, and service providers.
• Proficiency in Mandarin (spoken & written) is highly preferred to effectively communicate with Mandarin-speaking clients, in addition to English and Bahasa Malaysia.
• Problem-solving mindset with hands-on approach in handling day-to-day operational issues.
• Willing to be on standby / work irregular hours when operational needs arise.

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