Processing sample requests from customers, check sample stock availability, sample price verification with PL / Sales Manager, sample tracking & reporting for customers
Support sales requestors and act as quality gate for software & service order request to Order Evaluation (OE) team
Ensure availability and compliance of contracts and other supporting documents before place service order requests to correct regional OE team
Export control check (every 6 months per Ship To), check export control status upon new customer application
Investigate price discrepancies and initiate credit / debit memo requests as necessary for Order Evaluation Team approval and release, and update the Regional Team / Credit and Collections Team accordingly
Quote handling and coordination
PCN notice to customers; maintain customer contacts and update customer feedback in PCN Tool; PCN / PD / INF / ERR coordination and request PCN supporting doc / info (QTR, CIPs)
Respond on product information request including standardization
Cooperate with other division’s Internal Sales, and enhance sales operational effectiveness
Respond, update and / or follow up on MS Dynamic cases to closure
Forecast sales revenue for assigned accounts with accuracy, regularly review forecasts with sales management, and deliver reports as required
Your Profile
You are best equipped for this task if you have :
Preferably at least 3–5 years working experience
Possess minimum Diploma / Bachelor's Degree
Proficiency in English and Mandarin (Speak, Read and Write), as required to support Asia pacific and China customers
Excellent customer and sales support skills
May provide inputs to management for process improvements and plan definition
Mostly an individual contributor but capable of independent decision making
Serves as an accountable resource
Possess full knowledge and understanding of industry best practices and company policies and procedures
Solves dynamic problems and provides creative solutions
Receives little instruction from direct manager on routine work and general instructions on new projects or assignments
Negotiates a “win win” deal; keeps everyone’s best interest in mind even when the situation is not clearly defined
Constantly seeks information to understand customers better and to identify and influence customers’ actual and perceived needs