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Senior Specialist Sales Operations

Senior Specialist Sales Operations

Infineon TechnologiesPenang, Malaysia
19 days ago
Job description
  • Job Description
  • In your new role you will :

    • Processing sample requests from customers, check sample stock availability, sample price verification with PL / Sales Manager, sample tracking & reporting for customers
    • Support sales requestors and act as quality gate for software & service order request to Order Evaluation (OE) team
    • Ensure availability and compliance of contracts and other supporting documents before place service order requests to correct regional OE team
    • Export control check (every 6 months per Ship To), check export control status upon new customer application
    • Investigate price discrepancies and initiate credit / debit memo requests as necessary for Order Evaluation Team approval and release, and update the Regional Team / Credit and Collections Team accordingly
    • Quote handling and coordination
    • PCN notice to customers; maintain customer contacts and update customer feedback in PCN Tool; PCN / PD / INF / ERR coordination and request PCN supporting doc / info (QTR, CIPs)
    • Respond on product information request including standardization
    • Cooperate with other division’s Internal Sales, and enhance sales operational effectiveness
    • Respond, update and / or follow up on MS Dynamic cases to closure
    • Forecast sales revenue for assigned accounts with accuracy, regularly review forecasts with sales management, and deliver reports as required
    • Your Profile

      You are best equipped for this task if you have :

    • Preferably at least 3–5 years working experience
    • Possess minimum Diploma / Bachelor's Degree
    • Proficiency in English and Mandarin (Speak, Read and Write), as required to support Asia pacific and China customers
    • Excellent customer and sales support skills
    • May provide inputs to management for process improvements and plan definition
    • Mostly an individual contributor but capable of independent decision making
    • Serves as an accountable resource
    • Possess full knowledge and understanding of industry best practices and company policies and procedures
    • Solves dynamic problems and provides creative solutions
    • Receives little instruction from direct manager on routine work and general instructions on new projects or assignments
    • Negotiates a “win win” deal; keeps everyone’s best interest in mind even when the situation is not clearly defined
    • Constantly seeks information to understand customers better and to identify and influence customers’ actual and perceived needs
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    Operation Specialist • Penang, Malaysia