Senior Specialist Sales Operations

In your new role you will :

• Processing sample requests from customers, check sample stock availability, sample price verification with PL / Sales Manager, sample tracking & reporting for customers
• Support sales requestors and act as quality gate for software & service order request to Order Evaluation (OE) team
• Ensure availability and compliance of contracts and other supporting documents before place service order requests to correct regional OE team
• Export control check (every 6 months per Ship To), check export control status upon new customer application
• Investigate price discrepancies and initiate credit / debit memo requests as necessary for Order Evaluation Team approval and release, and update the Regional Team / Credit and Collections Team accordingly
• Quote handling and coordination
• PCN notice to customers; maintain customer contacts and update customer feedback in PCN Tool; PCN / PD / INF / ERR coordination and request PCN supporting doc / info (QTR, CIPs)
• Respond on product information request including standardization
• Cooperate with other division’s Internal Sales, and enhance sales operational effectiveness
• Respond, update and / or follow up on MS Dynamic cases to closure
• Forecast sales revenue for assigned accounts with accuracy, regularly review forecasts with sales management, and deliver reports as required

Your Profile

You are best equipped for this task if you have :

• Preferably at least 3–5 years working experience
• Possess minimum Diploma / Bachelor's Degree
• Proficiency in English and Mandarin (Speak, Read and Write), as required to support Asia pacific and China customers
• Excellent customer and sales support skills
• May provide inputs to management for process improvements and plan definition
• Mostly an individual contributor but capable of independent decision making
• Serves as an accountable resource
• Possess full knowledge and understanding of industry best practices and company policies and procedures
• Solves dynamic problems and provides creative solutions
• Receives little instruction from direct manager on routine work and general instructions on new projects or assignments
• Negotiates a “win win” deal; keeps everyone’s best interest in mind even when the situation is not clearly defined
• Constantly seeks information to understand customers better and to identify and influence customers’ actual and perceived needs