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Regional IT-Helpdesk Specialist for Asia Pacific (f / m / x)

Regional IT-Helpdesk Specialist for Asia Pacific (f / m / x)

Anton PaarShah Alam, Selangor, Malaysia
10 hours ago
Job description

Regional IT-Helpdesk Specialist for Asia Pacific (f / m / x)

Regional IT-Helpdesk Specialist for Asia Pacific (f / m / x) role at Anton Paar.

Responsibilities

  • Providing overall helpdesk and IT support for Anton Paar subsidiaries in the Asia Pacific region
  • Ensuring high-quality service by maintaining, using, and implementing systems and processes in line with Anton Paar Headquarters’ standards
  • Purchasing IT equipment according to local requirements while following global standards
  • Handling and coordinating helpdesk tickets via phone, email, and ticketing system
  • Dispatching tickets to 2nd-level support and collaborating with IT colleagues in other regions
  • Steering and coordinating helpdesk calls for APAC users outside European business hours
  • Coordinating IT infrastructure and computer installations across APAC subsidiaries
  • Managing IT equipment deployment and mobile device management
  • Supporting global IT projects and contributing to knowledge-sharing across the international IT team

Your profile

  • IT-related education and at least 5 years of professional IT experience, preferably in a global environment
  • First managerial or coordination experience across different countries and time zones is an advantage
  • Strong service and customer orientation with excellent communication skills
  • Fluency in English (written and spoken) is required; additional languages (e.g., Mandarin, Japanese) are a plus
  • Ability to work independently while being part of a global, multicultural team
  • Willingness to occasionally adapt working hours to APAC time zones

    • What we offer

  • A reliable and long-term workplace in an expanding, international high-tech company
  • An innovative company culture that promotes technical excellence and secures our position as a technological leader in the global market
  • A value-oriented working environment that encourages supportive collaboration, commitment, and individual responsibility
  • Tailored training and onboarding to ensure your success in the role

    • Entry

    Immediately

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • Measuring and Control Instrument Manufacturing

    • Referrals increase your chances of interviewing at Anton Paar by 2x

    Federal Territory of Kuala Lumpur, Malaysia

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    Regional Specialist • Shah Alam, Selangor, Malaysia