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Merchant Services Team Lead (NETS M)
NETSKuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionSeniority level : Associate Employment type : Full-time Job function : Administrative and Other
NETS KL Eco City, Federal Territory of Kuala Lumpur, Malaysia
Job Description
We are seeking a Merchant Services Team Lead (NETS M) to join our team at NETS .
Key Function
Work closely and report to Singapore team. Lead and manage the team to achieve and exceed personal & team KPI thru effective team management.
Results to be achieved
- Supervise the team, ensure staff retention & team staffing goals
- Meet & exceed team KPI
- Ensure merchants are satisfied with the services provided
- Work with Singapore team to refine process & to improve service level agreement
- Ensure all requests / issues from merchants and external partners are attended by the team and resolved within the stipulated service agreement timeline
Job Details
We are an equal opportunities employer and welcome applications from all qualified candidates.
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Service Team Lead • Kuala Lumpur, Kuala Lumpur, Malaysia