COMPLEX DIRECTOR OF SALES & MARKETING (JdV by Hyatt & Galaxy Minyoun)

COMPLEX DIRECTOR OF SALES & MARKETING (JdV by Hyatt & Galaxy Minyoun)

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Job Summary : The Director of Sales & Marketing is responsible for leading the Sales and Marketing functions across a cluster of properties, driving revenue growth, achieving financial objectives, and ensuring exceptional guest and employee experiences. This role implements brand service strategies, develops and executes sales and marketing plans, and builds strong, value-based customer relationships.

Key Responsibilities

Leads Sales & Marketing teams to achieve revenue goals, both proactive and reactive.

Develops and executes sales strategies and marketing plans aligned with brand and property objectives.

Coaches departmental leaders to optimize revenue, market share, and customer engagement.

Monitors market trends, competitor activities, and customer needs to inform strategies.

Revenue & Profitability Management

Reviews financial reports and monitors departmental performance against budget.

Ensures focus on proactive selling and maximizes occupancy, revenue, and profitability.

Participates in key sales calls, presentations, and client negotiations.

Marketing & Public Relations

Manages marketing budgets for property-specific campaigns, promotions, and collateral.

Develops and maintains community, public relations, and media initiatives.

Coordinates with regional marketing communications on regional and national campaigns.

Customer Service & Relationship Management

Acts as a customer advocate, ensuring exceptional service and satisfaction.

Develops and maintains long-term relationships with key clients and market stakeholders.

Participates in and supports brand standards, service initiatives, and guest satisfaction goals.

Human Resource & Team Development

Hires, coaches, and develops team members, providing guidance on sales strategies and performance.

Conducts performance reviews, sets goals, and holds team accountable for results.

Encourages collaboration, innovation, and professional growth among team members.

Qualifications & Experience

2-year degree + 4 years’ experience OR 4-year bachelor’s degree + 2 years’ experience in Sales, Marketing, or Hospitality.

Strong leadership, strategic planning, and financial acumen.

Proven ability to drive revenue growth and manage marketing initiatives.

Execution : Planning, organizing, team building, and driving results.

Relationships : Customer and coworker engagement, global mindset.

Technical & Business Acumen : Sales strategy, marketing execution, revenue management, and performance analysis.

Basic Skills : Computer literacy, numerical reasoning, and effective oral and written communication.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions :

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Sales and Marketing Director?
• Do you have customer service experience?

As one of Malaysia’s leading conglomerates, IJM’s footprint presently spans 10 countries in the world with core businesses in Construction, Property Development, Industry and Infrastructure. At IJM, we endeavour to deliver the highest standards of performance in all our ventures. We seek to ensure that the quality of our products and services exceed our customers’ expectations. We respect diversity and differences. And most importantly, we uphold the highest standards of professionalism that distinguishes our people as some of the best across industries. If you believe in your ability to be at the top of your game, we want to hear from you.

What can I earn as a Sales and Marketing Director

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