Customer Experience Admin Executive

This job is all about helping customers and making sure everything runs smoothly. You might like this job because you get to solve problems and support a friendly team in delivering great service.

The Customer Service Administrator plays a vital role in ensuring efficient operations within the company. This role involves managing installers' inquiries, resolving issues, and providing administrative support to the customer service team.

Job Requirements

• Respond promptly to customer inquiries via various communication channels like phone, WhatApps, and email.
• Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible.
• Collaborate with relevant departments to resolve complex problems and ensure timely solutions.
• Maintain accurate and organized installer records, interaction logs, and documentation.
• Input and update the installer's information in the system.
• Generate reports and analytics on customer interactions, feedback, and trends to identify areas for improvement.
• Communicate effectively with installers, team members, and other departments to ensure seamless information low.
• Collect and document customer feedback, suggestions, and complaints to help improve products and services.
• Identify process inefficiencies and propose improvements to enhance the overall customer service experience.
• Contribute to the development and enhancement of customer service policies and procedures.
• Adhere to company standards, guidelines, and best practices in customer service.
• Prioritize tasks and assignments to ensure timely completion of projects and deadlines.
• Provide support to team members by managing their administrative tasks when

necessary.

Qualification :

Skills

Administrative Functions

Administrative Support

Customer Service

Customer Relationship Management

Customer Support

Invoicing

Filing

Company Benefits

Medical Benefits and Insurance Coverage

All employees are entitled to the benefits, subject to the company’s policy.

Insurance Coverage

All confirmed employees are covered under the hospitalization and surgicalinsurance plan subject to confirmation.

Lunch Hours

Employees are allowed a two-hour break on Friday.

Company Gathering

Team Building, Bonding and Eating Gatherings.

Yearly increment and Performance Bonus

Salary increments and bonuses may be given at the discretion of the Company and shall be based on the company and the employee’s performance.

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