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Customer Success Officer

Alphatel Global Sdn BhdKuala Lumpur, MY

10 days ago

Job description

Build and maintain strong, long-lasting customer relationships. -Guide new customers through a seamless onboarding process. -Conduct outbound calls to introduce insurance products and explain benefits. -Assess customer needs and recommend suitable insurance solutions. -Provide responsive support and resolve customer inquiries or concerns. -Collect customer feedback to identify service improvement areas. -Collaborate with internal teams (e.g., marketing, product) to enhance the customer experience. -Maintain accurate records of all customer interactions and sales activities using CRM tools. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-alphatel-global-sdn-bhd-job-customer-success-officer]

Excellent communication and interpersonal skills. -Strong customer service mindset with a genuine desire to help others. -Ability to work both independently and within a team. -Comfortable using CRM software and digital communication tools. -Fluent in Bahasa Malaysia, Mandarin, and English (written and spoken). -Open to fresh graduates—training will be provided.

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Customer Officer • Kuala Lumpur, MY